City Services
Hearings for Administrative Citations must be filed within 15 days of the violation date or the right to contest the violation is waived.
Find your next best friend at the Hayward Animal Shelter!
Learn more about the Hayward Executive Airport's noise management regulations and complaint procedures for pilots and the public. You can also make an Aircraft Noise Management service request through Access Hayward.
View open positions, read job descriptions, and apply to work at the City.
EFFECTIVE IMMEDIATELY the City of Hayward has suspended appointments for Passport Application Services to limit exposure and slow the transmission the COVID-19 novel coronavirus.
For more information on COVID-19, updates from the City and Alameda County Department of Public Health, and additional resources, go online to www.hayward-ca.gov/covid-19.
A variance is an administrative exception to land use regulations. Your application will be reviewed by a Planner and any other departments or agencies as needed. If it is decided that a variance is warranted and the variance request is minor in nature, it will be referred to the Planning Director for an administrative decision. Administrative action by the Planning Director takes two to four weeks after the application is complete. More time is required if Planning Commission review is necessary.
To apply:
Starting a new business, or need to renew your business license? You came to the right place.
You can make an Ask a Librarian service request through Access Hayward.
Request an assignment or change of a property address.
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Questions about Resale:
When an owner of a below market rate (BMR) unit decides to sell their home, they must sell their home to an income eligible buyer and the City will calculate the maximum price that the home can be sold. This maximum price is called the Maximum Restricted Resale Price. Homeowners of a BMR unit who wish to sell their home should contact the City before starting the sale process. The information below will help homeowners of BMR units understand how the Maximum Restricted Resale Price is calculated.
The City of Hayward recently installed two payment kiosks—one inside and one outside of City Hall—to make paying water and other City bills and fees more convenient.
The machines allow for cash, check, and credit or debit card payments with no processing charges for any bill that is generated by the City of Hayward—including Hayward water system bills, Code Enforcement invoices, and all other City-generated bills, fees and invoices.
In April 2019, the City Manager will present the FY 2020 Proposed Operating Budget to the City Council. The budget will be considered by the Council during budget-related Council Work Sessions. The Council will also hold a public hearing on the proposed budget on May 21, 2019. The public is invited to all Council Work Sessions and Public Hearing to comment on the proposed budget. Council will adopt the FY 2020 Operating and Capital Improvement Program Budgets on May 21, 2019 (or May 28, 2019 if need be).
The bulky item pickup service covers items that are just too big to fit in your household curbside collection container.
Hello! Welcome to the City’s Clean Water Program. The CWP Team administers and implements requirements of two very important and mandatory Environmental Programs for the City: The Stormwater and the Wastewater Pretreatment Programs.
Hayward’s original Climate Action Plan was adopted by the City Council on July 28, 2009 and then incorporated into the City's General Plan in 2014. The purpose of the Plan is to make Hayward a more environmentally and socially sustainable community by reducing greenhouse gas emissions - the primary contributor to global warming.
The City of Hayward provides grants through the Community Agency Funding Program to private nonprofit and public social services agencies that serve lower income Hayward residents.
The Hayward Police Department takes great pride in providing high quality customer service to our citizens. Our highly trained officers have the ability to handle a variety of situations and strive to enhance the lives of the public we serve. We hold our employees to a high standard and would appreciate any positive feedback you may have on your encounter with our staff. You can compliment an officer online via Access Hayward.
Every year, the City gives away bags of compost in partnership with Waste Management. WM EarthCare Homegrown Compost™ is made from Bay Area yard trimmings. It carries the industry’s seal for excellence. Learn more at www.wmearthcare.com.
All Hayward households and multi-family property managers can pickup four one-cubic-foot bags of Compost WHILE SUPPLIES LAST!
The City must approve all new connections to the City’s water and sewer systems to make sure that the connections are safe and up to code.
All materials generated during construction and demolition must be delivered to a verified facility to maximize recycling. To obtain a building permit, applicants must create a waste management plan on Green Halo or complete the Construction and Demolition Debris Recycling Statement.
Your elected officials want to hear from you! There are multiple ways to get in touch; continue reading to learn how to submit your feedback via AccessHayward, email, phone or in person.
COVID-19 COMPLIANCE INFORMATION
The City of Hayward has a cross-connection control program to protect the city’s drinking water distribution system from contamination caused by backflow.
One person’s trash can be another person’s treasure.
Hayward Electricity Accounts Will Transition to 100% Renewable Energy in January 2022
Please complete an Access Hayward request to request rental information or call 510.583.4822.
Thank you for making a fee-free payment to your Hayward Water System account using Paystand, the City’s new payment processing partner.
This page will give you all the instructions and details you will need to make a payment. If you already know how to do it, just scroll to the bottom and click “Pay Now” at the bottom of this page.
City Council agendas and minutes are records of the Council's upcoming and past legislative activity.
Steps to Finding Affordable Housing
Housing Choices for Alameda County: Please call 2-1-1 or go to www.achousingchoices.org
List of Hayward Affordable Rental Apartment Properties
The City of Hayward regularly performs fire hydrant flow tests throughout the City to provide estimates of water system flow and pressure, also known as fire flow data. This data may be required for development projects, fire suppression system designs, and irrigation system designs.
The Hayward Fire Department wants you to be safe all year long, but especially during the FIRE SEASON.
Pick up sandbags from the City's Maintenance team before the storm blows in and be prepared for a rainy day.
Are your indoor fixtures wasting gallons of water through no fault of your own? By installing water-smart devices, you can save thousands of gallons of water over the course of a year.
Birth, Death and Marriage Certificates for the City of Hayward are maintained by the Alameda County Clerk-Recorder's Office.
Hayward is in the Bay Area Region of the California Green Business Program. There are 3,400 certified businesses in California. Join fellow Hayward business leaders and see how you can get certified.
The purpose of the Housing Navigation Center is to help address the City’s homelessness crisis. The center is located on City-owned land at the corner of Depot Road and Whitesell Street.
Opportunities for Contributions
The public will be allowed reasonable access to all records of the Hazardous Materials except those declared confidential by facility owners or by the Fire Department, subject to Hayward Fire Department and City of Hayward policies and regulations. You can make a Hazardous Materials File Review service request online via Access Hayward.
Homelessness is a growing local and regional crisis. The City of Hayward, along with our partner organizations, are actively developing and supporting initiatives to address these issues and the impact they have on the residential and business community. This guide provides information the public can use to access the available resources and programs.
What is the City of Hayward doing to address homelessness?
Drop off your household chemicals, paint, motor oils, batteries, electronics, medicines, and pesticides for free at Hayward’s Household Hazardous Waste Facility.
The City funds two housing rehabilitation programs for eligible Hayward homeowners.
Adopted in 1990, the Emergency Services Facilities Tax is a City excise tax that funds seismic retrofits of Hayward's emergency services facilities.
Information Regarding Library Charges and Overdue Notices. You can make a Library Charges and Overdue Notices service request online via Access Hayward.
Would you like to learn to knit? Are you looking for activities that the whole family can enjoy? Well look no further than your Hayward Public Library! We offer several different programs and events throughout the month geared towards all ages! Come check us out and see what we have to offer!
Animals are more than just pets... they are our furry family members! Here is what to do if you lose or find a pet.
A Certificate of Compliance is required when there is a question about the legality of a parcel of land. Its purpose is to assure that a parcel of land was legally created in conformance with the Subdivision Map Act.
State and local laws require every dog older than four months to be licensed in order to prevent the spread of rabies and help identify stray pets.
- Alameda County Boost (AC Boost) Program: This program is funded by Alameda County Measure A1 and provides down payment assistance loans to eligible, middle-income, first-time homebuyers to facilitate the purchase of owner-occupied homes in Alameda County. A second round of funding is anticipated to be available starting in mid-June 2021.
Are you looking to make energy, water, or seismic improvements on your home? Learn how you can finance your project using a PACE program.
Have a question about your traffic ticket?
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Contact doris.tang@hayward-ca.gov for questions about your specific loan.
For information about building permits, visit the permit center.
Work for the Hayward Police Department!
Units that are part of the City of Hayward Inclusionary Housing Program (also referred to as below market rate or BMR unit) require City written approval in order to refinance. An owner of a BMR unit should contact the City before starting the refinance process. The information below will help homeowners of BMR units understand the requirements of the refinance process and how to get approval from the City.
An owner of a market rate unit should have their chosen real estate professionals contact the City at the start of the refinance process. The information below will help homeowners who have a market rate unit with a City loan understand their options.
Options
Borrowers who have a City loan and are looking to refinance may have a couple of options. Sometimes your options may be dependent on your Lender and/or your financial situation.
Hayward City Council recently passed an 18-month moratorium, or temporary suspension, on the decontrol process (removing units from rent control) . For more information, please review, Hayward City Council adopts emergency legislation to preserve remaining rent-controlled housing, in our news section.
If there is a street light outage, malfunction or damage, write down the street light identifying pole number that is posted on the pole. Report the problem either through Access Hayward or by calling Transportation at 510.583.4730.
If you see a damaged street sign, please let us know by making an online service request via Access Hayward.
Help keep the City safe by reporting downed trees or tree limbs to Landscape Maintenance via Access Hayward.
The officers assigned to the Traffic Bureau currently enforce traffic laws in high accident intersections and conduct speed enforcement along major thoroughfares. You can make a Report a Traffic Problem service request online via Access Hayward.
Police personnel will assess vehicles reported as being possibly abandoned and take appropriate action to resolve the complaint. A vehicle (auto, boat, camper, mobile home, RV, truck, etc.) can be reported if any of the following conditions apply:
Animal Control Officers respond to over 688 animal emergency calls annually.
Code Enforcement regulates aspects of residential fences to ensure they conform to Hayward Municipal Code requirements. An inspection will be performed to determine if a violation exists or if the concern is a civil issue between property owners. If you are concerned about a property condition such as illegal residential fences, contact Code Enforcement at 510.583.4143.
Help be the voice for our furry residents that cannot speak up to protect themselves. You can report animal abuse online via Access Hayward.
The Hayward Animal Services Bureau will help address issues associated with noisy animals.
https://www.municode.com/library/ca/hayward/codes/municipal_codeMaintaining and preserving the integrity of our neighborhoods benefits everyone in the community. Code Enforcement responds to all issues pertaining to community preservation and appearance to assure compliance with adopted regulations. You can make a Community Appearance Problem service request online via Access Hayward.
All auto repair must be in compliance with City regulations. If you have a concern about illegal auto repair, contact Code Enforcement at 510.583.4143. You can report illegal auto repair online via Access Hayward.
Construction projects requiring a building permit are considered illegal when work begins without first obtaining a permit from the Building Division. The Code Enforcement Division works in partnership with the community to ensure all properties throughout the City are kept in good condition and in compliance with adopted laws and zoning regulations. To report illegal construction contact Code Enforcement at 510.583.4143.
Help us keep our city clean and safe by reporting trash and debris.
The City responds to citizens complaints regarding illegal garage conversions to ensure they are in compliance with Zoning and Building Code regulations. You can report an illegal garage conversion online via Access Hayward.
Home occupations are governed by a specific set of regulations to ensure they do not disrupt the residential character of a neighborhood. The Code Enforcement Division responds to all concerns related to illegal home occupations to assure compliance with adopted regulations. Contact Code Enforcement at 510.583.4143 to report concerns of un-permitted home occupations or use. You can report an illegal home occupation online via Access Hayward.
Code Enforcement responds to reports of Illegal signage on private property. The Hayward Municipal Code regulates all aspects of signage including, but not limited to: location, size, condition and type of signs that are allowed to be placed on properties. If you see a sign that you are concerned with please contact Code Enforcement at: 510.583.4143. You can report illegal signage online via Access Hayward.
Thank you for helping keep our creeks, bay, and Wastewater Treatment Facility clean.
Help us keep Hayward clean by reporting overflowing City litter containers. You can make a public litter container service request online via Access Hayward.
Code Enforcement responds to complaints of overgrown weeds on private property. Code Enforcement will ensure that the property is maintained as overgrown weeds can negatively impact community character as well as pose a fire hazard. If you are concerned about overgrown weeds contact Code Enforcement at 510.583.4143. You can make an overgrown weeds & vegetation service request online via Access Hayward.
The City maintains City-owned sewer pipelines. The public can assist in this effort by reporting possible sewer overflows.
Please let us know if you see water waste. Many people are not aware of the water use restrictions. You can help us educate customers by using the following email address or hotline number to report water waste.
Reports generated by the Hayward Fire Department (i.e. medical emergency, fire incident, fire investigation, fire inspection, or hazardous materials file review) can be requested online through the Fire Department.
Copies of Police Reports for vehicle accident, crime and stolen property are available to the public.
Does your neighborhood need a passenger loading zone or parking reserved for people with disabilities? You can request curb painting online via Access Hayward.
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Contact doris.tang@hayward-ca.gov for questions about your specific loan.
Units that are part of the City of Hayward Inclusionary Housing Program (also referred to as below market rate or BMR unit) must be resold to an eligible purchaser approved by the City. The information below will help real estate professionals assisting homeowners of BMR units with a resale, understand the requirements of the resale process and how to get approval from the City.
Landscaping and the maintenance of landscaping in the City of Hayward are defined and regulated by a number of codes and guidelines.
View all closed bids and bidding results here.
The Annual Comprehensive Financial Report (ACFR), formally the Comprehensive Annual Financial Report, details the City's financial position and achievements of City operations each year alongside demographic and statistical information to help provide context for understanding the financial condition of the City each fiscal year.
The Master Fee Schedule contains all fees and charges attached to City services delivered by each City department.
Resources for senior citizens.
Exciting changes will soon be rolled out for Hayward Sewer-Only customers, including a redesigned bill and a brand new Customer Portal.
Our award-winning Sewer Collection team is responsible for maintaining Hayward's network of sewer collection pipelines and wastewater lift stations.
Considering solar and energy upgrades for your home or business? Now is the time! The 30% Federal Solar tax credit ends in 2016.
The City of Hayward has an agreement with Waste Management of Alameda County to provide garbage, recycling, and organics service to all residents and businesses.
The Hayward community currently recycles 75% of its waste. Help the City reach its goal of recycling 80% of our waste by 2018 by sorting your waste in the correct bin.
All over the country millions of unwanted animals are euthanized each year at animal shelters. Spaying and neutering your pets can alleviate pet overpopulation and save lives.
Anything other than rainwater is prohibited from entering the City’s storm drain system. The City’s Stormwater Program routinely inspects businesses and industries in Hayward to correct improper practices that may pollute stormwater. You can make a service request for stormwater services online via Access Hayward.
Report issues with speed bumps and street humps to the Maintenance Division online via Access Hayward.
The streets of Hayward are swept every two weeks. Need a little something extra? Make a service request online via Access Hayward.
In the interests of public health and controlling the spread of COVID-19, the City of Hayward is taking steps that include the modification or limiting of non-essential City services or access to certain facilities. Many staff members will be working from home and may not be readily available to research physical copies of records.
In the interests of public health and controlling the spread of COVID-19, the City of Hayward is taking steps that include the modification or limiting of non-essential City services or access to certain facilities. Many staff members will be working from home and may not be readily available to research physical copies of records.
Would you like to suggest a book, CD, or DVD that the Hayward Public Library should add to its collection? Let us know!
Deciding to surrender your pet can be a difficult process. Let's work together to ensure the best possible solution for you and your pet.
Humanely caring for and placing over 3,700 animals per year requires many hands. Without volunteers, many shelter animals would never find a new home.ul fv z 4
The City’s Clean Water Program regulates all industrial discharges to the City’s sanitary sewer. Certain industrial businesses are required to obtain a wastewater discharge permit.
Hayward's Wastewater Treatment Facility is a 2015 winner of the EPA's Green Power Leadership Award and was named 2015 Plant of the Year by the California Water Environment Association San Francisco Bay Section.
Not everyone has time to attend live City Council and Planning Commission meetings. Thanks to modern technology, that doesn't have to stop you from staying informed! Watch live streaming video of City Council and Planning Commission proceedings from the comfort of your desktop, tablet or smartphone.
The City of Hayward offers the following water conservation rebates to Hayward water customers:
- Lawn Conversion Program
- Rain Barrels
Exciting changes will soon be rolled out for Hayward water customers, including a redesigned utility bill and a brand new Water Customer Portal.
Our Water team manages the procurement, transmission, and distribution of your water supply and oversees Hayward's water conservation programs.
Hayward purchases its waster from SFPUC - the San Francisco Public Utilities Commission. Hayward's Utilities Department works closlely with SFPUC to maintain the highest standards of quality, reliability, safety, and efficiency.
