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Welcome to the Hayward City Clerk’s Office
Passport Acceptance Facility
A complete list of Passport Requirements can be found on the U.S. Department of State's website (www.travel.state.gov), along with forms, acceptable proof of identification and U.S. citizenship, and answers to most frequently asked questions.
A variance is an administrative exception to land use regulations. Your application will be reviewed by a Planner and any other departments or agencies as needed. If it is decided that a variance is warranted and the variance request is minor in nature, it will be referred to the Planning Director for an administrative decision. Administrative action by the Planning Director takes two to four weeks after the application is complete. More time is required if Planning Commission review is necessary.
In April 2018, the City Manager will present the FY 2019 Proposed Operating Budget to the City Council. The budget will be considered by the Council during budget-related Council Work Sessions. The Council will also hold a public hearing on the proposed budget on May 22, 2018. The public is invited to all Council Work Sessions and Public Hearing to comment on the proposed budget. Council will adopt the FY 2019 Operating and Capital Improvement Program Budgets on May 22, 2018 (or May 29, 2018 if need be).
The bulky item pickup service covers items that are just too big to fit in your household curbside collection container.
Hayward’s original Climate Action Plan was adopted by the City Council on July 28, 2009 and then incorporated into the City's General Plan in 2014. The purpose of the Plan is to make Hayward a more environmentally and socially sustainable community by reducing greenhouse gas emissions - the primary contributor to global warming.
The City of Hayward provides grants through the Community Agency Funding Program to private nonprofit and public social services agencies that serve lower income Hayward residents.
The Hayward Police Department takes great pride in providing high quality customer service to our citizens. Our highly trained officers have the ability to handle a variety of situations and strive to enhance the lives of the public we serve. We hold our employees to a high standard and would appreciate any positive feedback you may have on your encounter with our staff. You can compliment an officer online via Access Hayward.
Compost! Compost! Feed your garden with high quality compost!
Every fall and spring the City gives away bags of compost in partnership with Waste Mangement. WM EarthCare Homegrown Compost™ is made from Bay Area yard trimmings. It carries the industry’s seals for excellence. Learn more at www.wmearthcare.com.
The City must approve all new connections to the City’s water and sewer systems to make sure that the connections are safe and up to code.
All materials generated during construction and demolition must be delivered to an authorized facility to maximize recycling. To obtain a building permit, building applicants will need to complete the Construction and Demolition Debris Recycling Statement.
The City of Hayward has a cross-connection control program to protect the city’s drinking water distribution system from contamination caused by backflow.
One person’s trash can be another person’s treasure.
Eviction for cause means that a landlord must have a reason to evict a tenant. These reasons are explained in the Residential Rent Stabilization Ordinance (“Ordinance”) and listed below. Eviction for cause does not change the process for evicting a tenant. Only units covered by the Ordinance, have eviction for cause protections (see below). The eviction process is complicated, and it is recommended that both tenants and landlords seek legal advice.
The Hayward Fire Department wants you to be safe all year long, but especially during the FIRE SEASON.
The public will be allowed reasonable access to all records of the Hazardous Materials except those declared confidential by facility owners or by the Fire Department, subject to Hayward Fire Department and City of Hayward policies and regulations. You can make a Hazardous Materials File Review service request online via Access Hayward.
Drop off your household chemicals, paint, motor oils, batteries, electronics, medicines, and pesticides for free at Hayward’s Household Hazardous Waste Facility.
Adopted in 1990, the Emergency Services Facilities Tax is a City excise tax that funds seismic retrofits of Hayward's emergency services facilities.
Animals are more than just pets... they are our furry family members! Here is what to do if you lose or find a pet.
State and local laws require every dog older than four months to be licensed in order to prevent the spread of rabies and help identify stray pets.
Are you looking to make energy, water, or seismic improvements on your home? Learn how you can finance your project using a PACE program.
In order to meet tight construction schedules, it can be beneficial for certain projects to divide the work into phases prior to the full plan review being completed. The California Building Code recognizes this need and has a provision in CBC 107.3.3 that allows for “phased approvals”. Phased approvals are permits issued for aspects of a project before the main building permit is approved.
Hayward City Council recently passed an 18-month moratorium, or temporary suspension, on the decontrol process (removing units from rent control) . For more information, please review, Hayward City Council adopts emergency legislation to preserve remaining rent-controlled housing, in our news section.
As the city continues to develop strategies to address the issue of homelessness in our community we are also committed to assuring habitable dwellings are safe and sanitary and therefore committed to responding homeless encampments. Anyone who is aware of an encampment is encouraged to notify Code Enforcement or the Streets Maintenance Division. You can let us know by making an online service request via Access Hayward.
Code Enforcement regulates aspects of residential fences to ensure they conform to Hayward Municipal Code requirements. An inspection will be performed to determine if a violation exists or if the concern is a civil issue between property owners. If you are concerned about a property condition such as illegal residential fences, contact Code Enforcement at 510.583.4143.
The Hayward Animal Services Bureau will help address issues associated with noisy animals.
https://www.municode.com/library/ca/hayward/codes/municipal_codeMaintaining and preserving the integrity of our neighborhoods benefits everyone in the community. Code Enforcement responds to all issues pertaining to community preservation and appearance to assure compliance with adopted regulations. You can make a Community Appearance Problem service request online via Access Hayward.
Help us keep our city clean and safe by reporting trash and debris.
Home occupations are governed by a specific set of regulations to ensure they do not disrupt the residential character of a neighborhood. The Code Enforcement Division responds to all concerns related to illegal home occupations to assure compliance with adopted regulations. Contact Code Enforcement at 510.583.4143 to report concerns of un-permitted home occupations or use. You can report an illegal home occupation online via Access Hayward.
Code Enforcement responds to reports of Illegal signage on private property. The Hayward Municipal Code regulates all aspects of signage including, but not limited to: location, size, condition and type of signs that are allowed to be placed on properties. If you see a sign that you are concerned with please contact Code Enforcement at: 510.583.4143. You can report illegal signage online via Access Hayward.
Code Enforcement responds to complaints of overgrown weeds on private property. Code Enforcement will ensure that the property is maintained as overgrown weeds can negatively impact community character as well as pose a fire hazard. If you are concerned about overgrown weeds contact Code Enforcement at 510.583.4143. You can make an overgrown weeds & vegetation service request online via Access Hayward.
Copies of Police Reports for vehicle accident, crime and stolen property are available to the public.
Landscaping and the maintenance of landscaping in the City of Hayward are defined and regulated by a number of codes and guidelines.
On November 28, 2017, Hayward City Council updated the City’s Affordable Housing Ordinance and established the affordable housing in lieu fee schedule. The ordinance requirements became effective on February 1, 2018.
Please contact the Housing Division at (510) 583-4245 for more information on the ordinance, or the Planning Division at (510) 583-4200 if your question is regarding the rule’s effect on a specific development.
Each time there is a space vacancy in a Mobile Home Park, the Park owner or manager must complete a Mobile Home In-Place Space Transfer form. The completed form is to be submitted to the Rent Review Office, either by:
Considering solar and energy upgrades for your home or business? Now is the time! The 30% Federal Solar tax credit ends in 2016.
The City of Hayward has an agreement with Waste Management of Alameda County to provide garbage and recycling service to all residents and businesses. Help the City reach its goal of recycling 80% of our waste by 2018.
The Hayward community currently recycles 75% of its waste. Help the City reach its goal of recycling 80% of our waste by 2018 by sorting your waste in the correct bin.
All over the country millions of unwanted animals are euthanized each year at animal shelters. Spaying and neutering your pets can alleviate pet overpopulation and save lives.
The Revenue Division is responsible for administering the water and sewer billing for the City of Hayward. Contact us by phone or in person with the information needed.
Anything other than rainwater is prohibited from entering the City’s storm drain system. The City’s Stormwater Program routinely inspects businesses and industries in Hayward to correct improper practices that may pollute stormwater. You can make a service request for stormwater services online via Access Hayward.
Humanely caring for and placing over 3,700 animals per year requires many hands. Without volunteers, many shelter animals would never find a new home.
The City’s Clean Water Program regulates all industrial discharges to the City’s sanitary sewer. Certain industrial businesses are required to obtain a wastewater discharge permit.
Not everyone has time to attend live City Council and Planning Commission meetings. Thanks to modern technology, that doesn't have to stop you from staying informed! Watch live streaming video of City Council and Planning Commission proceedings from the comfort of your desktop, tablet or smartphone.
The City of Hayward offers the following water conservation rebates to Hayward water customers:
- Lawn Conversion Program
- High Efficiency Toilet Rebate
- Rain Barrels
Our Water team manages the procurement, transmission, and distribution of your water supply and oversees Hayward's water conservation programs.
Hayward purchases its waster from SFPUC - the San Francisco Public Utilities Commission. Hayward's Utilities Department works closlely with SFPUC to maintain the highest standards of quality, reliability, safety, and efficiency.