Water customer support

Our Water team manages the procurement, transmission, and distribution of your water supply and oversees Hayward's water conservation programs.

Water Pipes

Billing and Water Service Questions
510.583.4600 or TDD (hearing impaired only) 510.247.3340

Report Leaks, Sink Holes, and Sheared Hydrants
Afterhours and Weekend: 510.293.7000
Work Hours: 510.881.7967

Water Conservation Questions
510.583.4700

Starting and Stopping Service
Contact the Revenue Division to add, remove or change your billing information. 

New Connections
The City must approve all new connections to make sure that the connections are safe and up to code.

Water Rates
The current water and sewer rates went into effect October 1, 2018.

How to Pay Your Water Bill
Important: If previous balances are not paid by the date printed on the payment stub, water service may be stopped. If you have received a shut off notice, please do not mail your payment. Instead contact the billing office at 510.583.4624.

  • Automatic Payments from your checking account: To set up automatic payments, fill out this form and mail it with a voided check.
  • By phone: Dial 1.855.385.9416. You will need both your account and customer numbers. Payments can be made by using a Visa or Mastercard. A $3.95 convenience fee will apply.
  • Online: Once you have an account number, you can set up an online account here. A $3.95 Convenience Fee will apply to all online payments.
  • By mail: Send your check or money order and the bill stub in the envelope provided with your bill. If you do not have the bill stub, mail to P.O. Box 6004, Hayward, CA 94540.
  • In person during business hours: Revenue Division, City Hall – First Floor, 777 B Street, Hayward, 8am to 6pm - Monday through Thursday and 8am to 12noon on Friday.
  • In person after business hours: Place an envelope with your check or money order and the bill stub in the night drop box located outside City Hall on the front east side of the building facing Watkins Street. Payments will be processed the following workday.

Water Quality
Learn more about how water gets from the snow-capped mountains of Yosemite to your tap. Hayward purchases its waster from SFPUC - the San Francisco Public Utilities Commission. Each year, the City of Hayward and the SFPUC report the results of water quality monitoring

Hetch Hetchy