Organizational chart & visiting City Hall

Welcome to our City Hall! Navigating City Hall can be a breeze when you understand its organizational chart. This webpage is your guide to finding the right office or department during your visit. Our organizational chart outlines the different departments and their locations, making it easier for you to locate the right place to address your needs efficiently. Whether it's paying utility bills, getting permits, or seeking information, we're here to help you find your way around City Hall.
Hayward City Hall

To learn more about our organization, visit Departments/Divisions, or download our Organizational Chart. 

Organizational Chart

Visiting City Hall - What to expect when visiting us in-person

Plan your visit seamlessly with easy parking and transportation options.

Hayward City Hall is located at 777 B Street, Hayward. Free public parking is available across the street from City Hall in the Watkins Street Garage. The garage is accessible via the Mission Blvd and Watkins Street entrances. 

You can also reach us via BART and AC Transit

When you get to City Hall, stop by our info booth for help. Our staff can guide you to services, conference rooms, appointments, and more. 

Services by floor:

  1. First Floor 

Cashier (Revenue): Utility billing, Emergency Services Facilities (ESFS) Tax, street weeping ticket payments, parking ticket payments, business license applications and renewals, starting and stopping water service, leak rebate applications, hydrant reading inquiries, information about revenue programs and rebates. You can also pay bills online.  

Permit Center: Visit the Permit Center for assistance with permits, codes, and more. Our dedicated staff from Building, Code Enforcement, Engineering, Fire Prevention & Hazmat, Housing, and Planning divisions are available for in-person consultations. Explore our convenient online option, the e-Permits Portal, for most permitting services. For additional details on Permit Center Services, contact information, and permitting divisions, click here.

Public Hours: Monday to Thursday: 9 a.m. - 1 p.m.

John O'Lague Galleria: Find information about current shows on the Hayward Arts Council site.

  1. Second Floor 

Council Chambers/Public Meeting Room: Hayward City Council meetings, Planning Commission meetings, and other public meetings. To find information about locations and schedules for other appointed bodies and standing committees, visit our Meetings & Agendas Center.

Utilities, Waste & Recycling Services: Waste Management coupons, water meter applications, Fire Flow test applications, conservation & utility rebate programs, free water conservation devices (by appointment only), water issues (waste, rates, main issues, no water, dirty water, water meters, recycled water), sewer issues (blockages, overflows, tree roots, sewer manhole concerns), garbage rates, compost giveaway, AMI Customer water portal issues, ADU water service, Water Pollution Source Control, and Water Pollution Control Facility information. Learn more about utilities, waste & recycling services

Transportation, Roads, Traffic Signals & Calming Services: Construction concerns and complaints, property line surveys, traffic signals and street lights issues, traffic calming requests, Public Works & Capitol Improvement projects. Visit Public Works online for details.

  1. Third Floor 

Working for Hayward/Human Resources: City of Hayward employment applications and information. Resources can also be found online.

Request for Proposals/Quotes Responses:  Drop-off only. More information about current opportunities to do business with the City can be found here.

  1. Fourth Floor - By Appointment Only

Public records requests, applying for a passport, claims, summons, subpoenas, Mayor and City Council, Administrative Hearings, Hayward Fire Department Administration, paratransit, economic projects, senior services, homelessness resources and programs. This floor is by appointment only.

Can't make it into City Hall? We have you covered! Browse our list of City Services:

City Services