Hayward Housing Navigation Center

The purpose of the Housing Navigation Center is to help address the City’s homelessness crisis. The center is located on City-owned land at the corner of Depot Road and Whitesell Street.

Opportunities for Contributions

Navigation Center Site Design

The center is modeled after the City of Berkeley’s successful Housing Navigation (STAIR) Center and will include:

  • Outreach services
  • Short-term housing for 45 people at a time
  • Intensive case management
  • Housing placement services for people living in encampments.
* The center won’t accept walk-ins. Guests will have to go through an intake process. Call Alameda County's 2-1-1 assistance telephone line, and ask to do an intake for the Alameda County Coordinated Entry System for homelessness services. 

Bay Area Community Services (BACS), a local non-profit, will staff the center 24 hours a day, seven days a week.

About Bay Area Community Services

BACS run the Berkeley STAIR Center and will bring their know-how to Hayward to open our center quickly and effectively. They have been part of the Hayward community since 1975. BACS are committed to ending homelessness and provide these services to people who are homeless:

  • Housing programs
  • Benefits assistance
  • Job support
  • Food support
  • and more

They also provide behavioral health services and housing programs:

  • The Hedco Wellness Center, a drop-in site for adults living with behavioral health challenges and housing insecurity
  • Atherton Permanent Supportive Housing program, which provides housing and supportive services to people living with complex physical/behavioral health issues
  • Woodroe Place Crisis Residential Treatment, which provides adults experiencing a mental health crisis a place to recover

Learn more

Who can use the Hayward Housing Navigation Center? 

All guests of the center must be 18 and over.  The center won’t take walk-ins. Guests must complete the intake process with BACS staff. This includes a Coordinated Entry and Assessment intake as part of Alameda County’s Coordinated Entry System.

How to apply or refer someone to the Center

Call Alameda County's 2-1-1 assistance telephone line, and ask to do an intake for the Alameda County Coordinated Entry System for homelessness services. The non-profit operator of the Navigation Center, BACS, is regularly reviewing these intakes and inviting clients when appropriate.

Homelessness in Hayward 

Every two years, during the last 10 days of January, communities across the country count the number of people who are homeless. They also collect data on people who:

  • Live in emergency shelters and transitional housing
  • Sleep on the streets in cars, in abandoned properties, or in other places not meant for people to live.

On January 31, 2017, 397 people experiencing homelessness were counted in Hayward. ’s>

  • 79% of people experiencing homelessness in Hayward were unsheltered
  • 21% were living in emergency shelters or transitional housing programs on the night of the count.
  • 1% (~4 people) reported they were not interested in housing.  

Hayward has two homeless shelters for families and women with children. We have a need for shelter for homeless individuals or coupled adults without children. 

Learn more

In the news:

Nov. 19, 2019