Hayward Water and Sewer Service
Starting & Stopping Water Service:
The Revenue Division is responsible for administering the water and sewer billing for the Hayward Water System. The person responsible for the account can start or stop service:
- By email: Please complete the Water/Sewer Service Application and email it along with the required documentation (listed on page 2 of the application), to: HSS@hayward-ca.gov
- By phone: Call Customer Service at (510) 583-4600, Monday – Thursday, 8:00 a.m. to 6 p.m., and Friday, 8:00 a.m. to 12 p.m., excluding holidays. Voicemails are returned within 1 business day.
- In person: Visit our office at 777 B St., Hayward, CA 94541. Our current office hours are 9am - 1pm, Monday-Thursday, closed on Fridays.
Start Water Account: Please contact our office at least 1 business day ahead of your start of service date. If service has been shut-off, your request to turn services will be between 7:30am – 3:30pm on the scheduled date.
Stop Water Account: Please contact us at least 2 business days ahead of your requested cancellation date. If water service will be shut off, service will be shut off as early as 7:30am on the scheduled date.
Fees & Deposits:
There will be a $70 Account Establishment Fee and deposit (if applicable) charged on your first bill. The fee is charged each time service is requested.
- Residential services deposit: $70
- Non-Residential services deposit: minimum $100
Closing Account / Person Responsible for Payment:
The party that initially signed up for service is responsible for the payment of charges until we are contacted to discontinue service or a new party requests to establish a new account. We are unable to backdate account closure dates, and per Hayward Municipal Code, it is the sole responsibility of the account holder to cancel service and close the account. Contact our office at least 48 hours prior to the date you wish to stop service at (510) 583-4600, or email your name, account number, forwarding address, phone number, and the requested service stop date to HSS@hayward-ca.gov. Note – you will receive a final bill.