Solid waste and recycling customer support

The City of Hayward has an agreement with Waste Management of Alameda County to provide garbage and recycling service to all residents and businesses.  

A message from Waste Management on March 27, 2020:

Beginning Monday, March 30, Waste Management will suspend bulky pickup and excess waste pick up programs in Hayward. This measure is being taken to focus on collection of trash, recyclables and green waste/organics as the volume of residential waste has increased and maintaining that service is critical to protecting health and public safety.​​ This is a temporary suspension. Bulky and excess waste service will resume when the declarations of emergency and social distancing orders have been lifted. 

Waste Management also asks that all customers place any excess waste in carts. If the excess waste won’t fit in your regular cart, Waste Management will collect excess waste placed in customers’ own private carts. However Waste Management cautions that those carts could be damaged or accidentally dropped into collection vehicles by the automated loader.


A message from Waste Management on March 19, 2020:

Out of an abundance of caution Waste Management is practicing social distancing during the ongoing coronavirus outbreak and has closed the Main Street office in Hayward and the 98th Ave office in Oakland to walk-in customers. 

If you need to make a payment try these options... [read the full message here]


For billing and reporting an issue with your service, contact:
Waste Management of Alameda County
email: csnorthbay@wm.com
510.537.5500
M-F, 8 a.m.-6 p.m.
22770 Main. St, Hayward, CA 94541

For additional questions, contact Environmental Services:
510.583.4700
M-F, 8 a.m.–5 p.m.
City Hall – Fourth Floor, 777 B Street, Hayward

Garbage Rates
See the Schedule of Rates below effective March 1, 2020 through February 28, 2021.
Hayward Garbage Rates

Discount
The City offers a discount on garbage rates for low-income residents. To obtain an application click here or for more information, please call the City’s Revenue Division at 510.583.4600.

Side Yard Collection Service
Side yard service for garbage, organics, and recyclables is available at no additional charge to residents who are disabled, or 65 years of age or older, and who have no able-bodied adults living in their home. Side yard service is available to all other residents for a fee. To apply for side yard garbage and organics collection, please call Waste Management at 510-537-5500. For recycling services, please call Tri‑CED at 510-537-9963.

Self-Hauling to the Davis Street Transfer Station
Each household is entitled to one self-hauling coupon per year to self-haul up to two cubic yards of garbage to the Davis Street Transfer Station. To request a coupon, call 510.537.5500 or pick one up at 22770 Main Street, Hayward.
For hauling information contact the Davis Street Resource Recovery Complex and view their Rate Sheet.
2615 Davis Street, San Leandro, CA
510-638-2303
M-F, 7 a.m. - 5 p.m., Saturday, 8 a.m. - 4 p.m., Sunday, Closed

Free Holiday Tree Pick Up
All properties are eligible for free pickup of holiday trees during the first two weeks of January. Only clean trees will be picked up; no flocked trees, stands or decorations. Trees must be cut to less than five feet.

Bring Your Own Bags When You Shop
The City participates in a County-wide ordinance banning distribution of single-use plastic bags at checkout. Shopping with reusable bags helps reduce litter and waste, and protects creeks and the Bay.

Tri-CED Community Recycling
Tri-CED Community Recycling Warehouse