Enhance Community Safety and Quality of Life

FY2024 - FY2925+ Strategic Roadmap Subcategory
  • Invest in community-based crime response and enforcement models
  • Strengthen emergency preparedness
  • Invest in cleanliness and blight reduction
  • Implement community enrichment 
  • Active public spaces
  • Invest in community-wide internet access
  • Strengthen justice and belonging

View a PDF Copy of the Project List How to read the projects list

Enhance Community Safety and Quality of Life

Enhance Community Safety and Quality of Life

Racial Equity Focus ProjectRacial Equity Focus ProjectEducation Focus ProjectEducation Focus Project





Support Safe and Clean Neighborhoods

Invest in Community-Centered Crime Response and Enforcement Models
Q1Continue to implement and measure the HEART Pilot Program ✦  CM, FD, PD
Q2Implement the recommendations from the Dispatch Assessment ✦  CM, FD, PD
Q3Conduct an assessment of the Jail and other Community Services Office  PD
Q4Seek an implement CALEA accreditation for the Police Department   PD
Q5Conduct an analysis of the Community Advisory Panel for the Police Department   CM, PD
Q6Enhance background checks for gun ownership and gun storage rules  PD
Q7Provide a report in coordination around human trafficking, truancy, and child abuse  PD
Strengthen Emergency Preparedness, Planning, and Response   
Q8Update comprehensive Emergency Management Plan  FD
Q9Reestablish the Hazardous Materials Response Team and research funding options for equipment  FD
Q10Explore solutions for ambulance transfer  FD
Invest in Cleanliness and Blight Reduction   
Q11Roll out permanent illegal dumping prevention program ✦  MS
Q12Engage owners of vacant building properties to encourage activation, starting in the downtown, and enforce against owners of empty storefronts  CM, DS
Q13Finalize community preservation ordinance to combat blight and enhance neighborhood livability ✦  DS
Q14Create an analysis of the staffing and funding needs to create a public art program  CM
Q15Expanding litter collection services (like the Downtown Streets Team) to pick up litter through the City  PW, MS

Support Vibrant Communities

Implement Community Enrichment and Social Support Programming   
Q16Continue to provide educational, cultural, and social support programs at the Hayward Library ✦ Education Focus Project  LB
Q17Continue to provide family support programs through the Youth and Family Services Bureau ✦ Education Focus Project  PD
Q18Continue to implement Hayward's People's Budget projects  CM
Q19Continue to work with HARD on understandiing recreational programs through the Master Lease  CM
Activate Public Spaces   
Q20Design and install Heritage Plaza Art pieces to honor indigenous and Russell City Heritage ✦  CM, LB
Q21Work with partners to design programming for the future Stack Center Community Event Plaza Education Focus Project  CM, LB
Q22Increase the access to community meeting rooms and faclities across the city by collaborating with HUSD and HARD to have 2-3 campuses open for public use  LB
Invest in Community-Wide Internet Infrastructure and Access   
Q23Continue to provide internet connected devices and hotspots through the Library Education Focus Project  LB
Q24Work with partners to identify funding for a strategic plan for broadband  CM, IT, PW
Strengthen Justice and Belonging   
Q25Continue to implement an internal racial equity training program ✦  CM
Q26Use the Racial Equity Toolkit to implement pilots across departments, and assess and pilot inclusive recruitment, retention, and promotion practices ✦  CM
Q27Work with the survivors and descendants of Russell City to determine appropriate restitution ✦  CM

How to Read the Projects List:


Racial Equity Lens

We strive to build a culture of equity to ensure that we are meeting the needs of all residents. 

The City is committed to providing equitable services that improve the lives of all residents and take into consideration past inequities and injustices. We know achieving this vision requires tackling tough issues like institutional racism and implicit bias. We also know it takes continuous listening, learning, and improvement.

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Throughout this plan, we have identified projects with theis icon that have a racial equity focus or services/projects that we are reviewing through a racial equity lens. 


Questions we ask when we apply a racial equity lens to a service or project

  • What problem is this service/project seeking to address? 
  • Who benefits from this service/project? Are some community members impacted by the problem more than others? Do we have demographic information about this group(s)? 
  • Who does this service/project not benefit? Do we have demographic information about this group(s)? 
  • Who is currently accessing this service? 
  • Who is not accessing this service? Do we know why? Are there barriers that makes it more difficult for some community members to use or access this service? 
  • How are we communicating about this service/project? What barriers are there for people to find up-to-date information? 
  • What racial, cultural, and/or ethnic groups experience disparities related to this program? How does this program benefit them or further exacerbate their disparities? 

Education City Lens:

We strive to build a city where all residents have access to quality educational opportunities and cradle-to-career support so they can achieve their life goals. 

The City is committed to working alongside our educational and community partners to support the academic success and future employment of Hayward’s students. The City does this by actively participating in collaborations like the Hayward Promise Neighborhoods, growing the economy, facilitating pathways for both private and public sector careers, partnering to provide education and employment services, and communicating about educational opportunities and successes. 

book icon

Throughout this plan, we have identified projects with this icon that have an "Education City" focus or services/projects that we are reviewing through an "Education City" Lens.

Questions we ask when we apply an ‘Education City’ lens to a service or project

  • Have we communicated with our educational and community partners to align service offerings and create a more seamless service experience for Hayward families? 
  • How will this service, project, or policy support or expand educational and/or economic opportunities for people in Hayward? How are we collaborating with partners to facilitate and develop educational and/or employment pathways accessible to all Hayward youth and residents? 
  • How are we communicating education and economic opportunities in and around Hayward to Hayward families? What barriers do we need to remove for people to access this information or educational opportunities? 
  • How will we know this service, project, or policy is improving educational and/or economic opportunities for Hayward youth and residents? 
  • Transportation specific: Does this project make it easier for families and students to get to their campuses and other educational resources? 


Creating the Roadmap Projects 

The initial project list for this Roadmap was created by surveying each City Council Member and key staff whose work tasks closely align with the six Strategic Priorities. Council then prioritized the projects through a dot voting exercise. The following pages detail the projects by priority area. Below is a key to the organization of information. 

Key to the organization of information

Departments legend


City Manager

ITInformation Technology


Development ServicesMSMaintenance Services








Human Resources

PWPublic Works