City Services
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For additional help with a broad range of services including housing, transportation, food, health, reentry, employment, and much more, dial:
The City of Hayward recently installed two payment kiosks—one inside and one outside of City Hall—to make paying water and other City bills and fees more convenient.
The machines allow for cash, check, and credit or debit card payments with no processing charges for any bill that is generated by the City of Hayward—including Hayward water system bills, Code Enforcement invoices, and all other City-generated bills, fees and invoices.
The bulky item pickup service covers items that are just too big to fit in your household curbside collection container.
The City must approve all new connections to the City’s water and sewer systems to make sure that the connections are safe and up to code. See the specifications below for constructions of water mains, fire hydrants, sewer mains, and appurtenances.
All materials generated during construction and demolition must be delivered to a verified facility to maximize recycling. To obtain a building permit, applicants must create a waste management plan on Green Halo or complete the Construction and Demolition Debris Recycling Statement.
The City of Hayward has a cross-connection control program to protect the city’s drinking water distribution system from contamination caused by backflow.
Dental amalgam used in dentistry to fill cavities consist of a mixture of metals including mercury. Mercury-containing dental amalgam can find its way into the environment when fillings are placed or removed, and waste amalgam materials enter the wastewater system.
StopWaste is an Alameda County public agency dedicated to helping residents, businesses, and schools waste less, recycle properly, and use water, energy, and other resources efficiently.
The City of Hayward regularly performs fire hydrant flow tests throughout the City to provide estimates of water system flow and pressure, also known as fire flow data. This data may be required for development projects, fire suppression system designs, and irrigation system designs.
Drop off your household chemicals, paint, motor oils, batteries, electronics, and pesticides for free at Hayward’s Household Hazardous Waste Facility.
Finding your water meter
Find the water meter on your property, usually located in the ground in a concrete box near the curb. To read the meter, remove the lid of the water meter box. Be very careful as lids can be heavy and sometimes insects and small animals hide inside the meter boxes. Use two large screwdrivers, one to stick in the hole in the meter box lid and one to lift up the outer edge.
Adopted in 1990, the Emergency Services Facilities Tax is a City excise tax that funds seismic retrofits of Hayward's emergency services facilities.
Help us keep our city clean and safe by reporting trash and debris.
Thank you for helping keep our creeks, bay, and Wastewater Treatment Facility clean.
The City maintains City-owned sewer pipelines. The public can assist in this effort by reporting possible sewer overflows.
The City maintains City-owned water facilities. The public can assist in this effort by reporting possible leaks or damage to utilities, such as pipelines and fire hydrants.
Please let us know if you see water waste. Many people are not aware of the water use restrictions. You can help us educate customers by using the following email address or hotline number to report water waste.
Our award-winning Sewer Collection team is responsible for maintaining Hayward's network of sewer collection pipelines and wastewater lift stations.
The City of Hayward has an agreement with Waste Management of Alameda County to provide garbage, recycling, and organics service to all residents and businesses.
The Hayward community currently recycles 75% of its waste. Help the City reach its goal of recycling 80% of our waste by 2018 by sorting your waste in the correct bin.
Anything other than rainwater is prohibited from entering the City’s storm drain system. The City’s Stormwater Program routinely inspects businesses and industries in Hayward to correct improper practices that may pollute stormwater. You can make a service request for stormwater services online via Access Hayward.
Development Requirements
Provision C.3, a component of the National Pollution Discharge Elimination System (NPDES) Municipal Regional Permit (MRP), requires a new development and redevelopment projects to incoroporate stormwater treatment measures.
Urban runoff is a major contributor of stormwater pollution. Stormwater treatment systems reduce the amount of pollutants entering our local creeks and the Bay by filtering runoff and debris.
The City’s Clean Water Program regulates all industrial discharges to the City’s sanitary sewer. Certain industrial businesses are required to obtain a wastewater discharge permit.
Hayward's Wastewater Treatment Facility is a 2015 winner of the EPA's Green Power Leadership Award and was named 2015 Plant of the Year by the California Water Environment Association San Francisco Bay Section.
The Revenue Division is responsible for administering the water and sewer billing for the City of Hayward. Contact us by phone or in person with the information needed.
The new Water Customer Portal has launched! It is now easier than ever to track your water use and pay your bills online.
Our Water team manages the procurement, transmission, and distribution of your water supply and oversees Hayward's water conservation programs.
Hayward purchases its waster from SFPUC, the San Francisco Public Utilities Commission. Hayward's Utilities Department works closely with SFPUC to maintain the highest standards of quality, reliability, safety, and efficiency.
