Water customer support
Our Water team manages the procurement, transmission, and distribution of your water supply and oversees Hayward's water conservation programs.
Billing and Water Service Questions
510.583.4600 or TDD (hearing impaired only) 510.247.3340
Report Leaks, Sink Holes, and Sheared Hydrants on City-owned Facilities
Work Hours: 510.881.7933
Afterhours and Weekend (Hayward Police Dispatch Non-Emergency Line): 510.293.7000
Water Conservation Questions
Call the Public Works and Utilities Department: 510.583.4700
To report water waste, call the Public Works and Utilities Department or submit a report using Access Hayward.
Starting and Stopping Service
Contact the Revenue Division to add, remove or change your billing information.
New Connections
The City must approve all new connections to make sure that the connections are safe and up to code.
Information about current and proposed water and sewer rates can be found here.
Information about current and proposed recycled water rates can be found here.
How to Pay Your Water Bill
To learn about all the ways to pay your water bill, visit www.hayward-ca.gov/pay-my-water-bill.
Important: If previous balances are not paid by the date printed on the payment stub, water service may be stopped. If you have received a shut off notice, please do not mail your payment. Instead contact the billing office at 510.583.4624.
Water Quality
Learn more about how water gets from the snow-capped mountains of Yosemite to your tap. Hayward purchases its waster from SFPUC - the San Francisco Public Utilities Commission. Each year, the City of Hayward and the SFPUC report the results of water quality monitoring.
