Hayward was named 2015 Sewer Collection System of the Year by the California Water Environment Association San Francisco Bay Section ! Check out the video: How can we help you?, General questions, Please call 510.583.4700, Sewer Rates, View current water and sewer rates here ., New Connections, The City must approve all new connections to make sure that the connections are safe and up to code., Billing, Sewer charges are paid through your bimonthly water bill, Where does you wastewater go? , Learn more about where your wastewater goes after you wash, shower, and flush. Sewer Field Workers
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To report sewer overflows and emergencies, please call: Hayward Utilities Center - Sewer Department (Monday through Friday, 8 am - 2 pm): 510.881.7967 For after hours and weekend emergencies, call the Hayward Police Dispatch: 510.293.7000., Do not use Access Hayward to report sewer issues. , This will delay the response time. Please call in any sewer issues at one of the numbers above. Report Sewer Overflows The City is responsible for maintaining City-owned sewer facilities located in the public streets or easements. The City is not responsible for maintaining private sewer laterals. The sewer customer is responsible for maintaining and repairing private sewer laterals, which is the…
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1. Conduct Market Research Starting a business is exciting, but it can also feel overwhelming if you’re not sure where to begin. That’s where market research comes in! Think of it as your roadmap to success. Market research helps you understand who your customers are, what they need, and how your business can stand out. It gives you valuable insights into your competition, helps you make informed…, Alameda County Small Business Development Center, Business Information and Data, California Employment Development Department, Commercial P G & E Customers, Commercial Recycling Services Summary, East Bay Economic Development Alliance, Hayward Chamber of Commerce, Rubicon Programs, Inc., Small Business Administration, California Governor's Office of Business & Economic Development , 4. Choose a Location Deciding where to locate your business might be the single most important choice you make when launching a new venture. Hayward is filled with retail, industrial, office and flex space opportunities. Contact our Economic Development staff for site location assistance at , econdev@hayward-ca.gov , or by phone at (510) 583-5540. 5. Choose a Business Legal Structure For operating and reporting purposes, your business needs a structure. The shape your business takes is up to you. Your form of business determines the amount of paperwork you have to file, your personal liability regarding investments into your business, and the taxes you have to pay. When determining your business structure,…, Learn more from the California Office of Small Business Advocate , 6. Choose a Fictitious Business Name Any person or entity carrying on a trade of business under a name which does not include the owners’ last name and portray the nature of the business requires, filing a fictitious business name statement, . If Gary Grabowski owns a sole proprietorship that sells heirloom garlic, and he calls the business "Gary Grabowski Garlic," he doesn't need a fictitious business name. If, however, he calls the business, "Garlic Gary" or "Tasty Olde Time Garlic Shoppe," he would need to file. This step must be completed with Alameda County prior to obtaining a Business Tax (license) from the City of Hayward.…, Contact:, Alameda County Clerk-Recorder’s Office, 1106 Madison Street, Oakland, CA 94607 (888) 280-7708, Local Newspapers:, The Tri-City Voice, (510) 494-1999 7. Register for Tax ID Register with the state of California and the federal government for a Federal Employer Identification Number, and find out about corporate, payroll, income, and sales tax. In doing so, you'll also be able to learn about different tax assistance programs for small businesses. All businesses are required to file both State and Federal tax returns. Contact the, , State Franchise Tax Board, and the federal, Internal Revenue Service , to learn more about specific requirements. If you're selling a product, the, , California Board of Equalization, can assist you in determining whether you need a seller’s permit. You may also be required to collect sales tax. If so, you'll need a resale number from the Board of Equalization in order to report the sales tax. To operate a business in Hayward you need to apply for a business license and pay a business tax. Non-profit organizations are required to register through the Revenue Division., Apply by downloading the application here, All applications may be submitted by email to , businesslicense@hayward-ca.gov, ., Other Requirements, : Certain types of businesses or events, such as door-to-door selling, public dances, and street vendors, may require other permits or clearances. Certain businesses, such as non-profit organizations, are excluded or exempted from payment of the business tax. These businesses must file an Affidavit for Exemption with proof of exemption. The exemption is approved by the Hayward Police Department…, here, . , For more information, , please call Business License at (510) 583-4600. For Department of Social Services (Day Care) call (510) 567-6700. 8. Register for Permits and Licenses Depending on the nature of your business and whether you'll be making improvements to your building, you may require site inspections by the Fire and/or Police Department as part of your application approval, as well as permits for signage or…, online permit center, for more information and to download available applications. The Permit Center is a “one-stop” location in City Hall for the review of development projects and building plans. Representatives of Planning, Building, Engineering, Landscape and the Fire Department answer questions and assist you with your project. There is also a self-help area where you may research zoning and permitting history of…, Projects are reviewed for compliance with, : Zoning requirements General Plan Building and Fire Codes (including hazardous materials) Landscape requirements Hayward Municipal Code Subdivision Map Act Other established development policies Permit Center Location: City Hall - Lobby Level 777 B Street, 1st Floor Hayward, CA 94541 Permit Center Hours: Monday – Thursday 9:00 a.m.–1:00 p.m. Closed Fridays, For more information, , please call the Permit Center at (510) 583-4140. 9. Hire Employees Learn the legal steps you need to take to hire new employees. There are specific federal, state and local requirements regarding equal opportunity employment, employee safety and health protection, taxes and insurance – find out more with these resources., Learn more from the Governor's Office of Business & Economic Development, 10. Open your Business You’ve done the hard work—now it’s time to open your business and bring your vision to life! This is your moment to celebrate and share your dream with the world. Make sure everything is ready for your big day, from securing your location and setting up your operations to marketing your grand opening. Opening your business is just the beginning of an exciting journey, and…, City of Hayward Economic Development Division, E: , econdev@hayward-ca.gov , | P: (510) 583-5540 | W: , www.haywardupward.com , Download Quick Guide Starting a Business
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Revenue Office Pay Your Water Bill Online Download the Water/Sewer Service Application, Starting & Stopping Water Service, : The Revenue Division is responsible for administering the water and sewer billing for the Hayward Water System. The person responsible for the account can start or stop service:, By email, : Please complete the, Water/Sewer Service Application, and email it along with the required documentation (listed on page 2 of the application), to: , HSS@hayward-ca.gov, By phone, : Call Customer Service at (510) 583-4600, Monday – Thursday, 8:00 a.m. to 6 p.m., and Friday, 8:00 a.m. to 5 p.m., excluding holidays. Voicemails are returned within 1 business day., In person, : Visit our office at 777 B St., Hayward, CA 94541. Our current office hours are 8:00 am - 5 pm, Monday - Thursday., IMPORTANT INFORMATION, :, Start Water Account, : Please contact our office at least 1 business day ahead of your start of service date. If service has been shut-off, your request to turn services will be between 7:30am – 3:30pm on the scheduled date., Stop Water Accoun, t: Please contact us at least 2 business days ahead of your requested cancellation date. If water service will be shut off, service will be shut off as early as 7:30am on the scheduled date., Fees & Deposits, : There will be an account establishment fee and deposit (if applicable) charged on your first bill. These fees will be charged each time service is requested. * If water service is off, same-day turn on requests will be charged an additional fee and any applicable deposit. Services will be turned on after 4 p.m., Closing Account / Person Responsible for Payment, : The party that initially signed up for service is responsible for the payment of charges until we are contacted to discontinue service or a new party requests to establish a new account. We are unable to backdate account closure dates, and per Hayward Municipal Code, it is the sole responsibility of the account holder to cancel service and close the account. Contact our office at least 48 hours…, HSS@hayward-ca.gov, . Note – you will receive a final bill. Policies and Guidelines for Discontinuation of Residential Water Service for Non-Payment of Charges English Chinese Korean Spanish Tagalog Vietnamese
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To report possible leaks or damage to infrastructure/equipment maintained by the City, such as pipelines and fire hydrants, please call the Utilities Division or report online via Access Hayward., Call Hayward Utilities Center - Water Department:, Monday through Friday (6:30 am - 3 pm): 510.881.7933 For after hours and weekends emergencies, call Hayward Police Dispatch to reach the standby crew: 510.293.7000, Report Online via Access Hayward, Access Hayward Water Leak Water customers are responsible for maintaining and repairing leaks and damaged pipes on the , customer side, of the meter. The City is responsible for maintaining facilities on the , street side, of the water meter as well as the meter itself.
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We're in your corner The City of Hayward's Economic Development division is your concierge for the business community. Our team is here to assist you with site selection resources, connection to local suppliers and other key information you need to keep your business running strong. Below, we have put together a list of contact numbers and weblinks for resources we think will be most beneficial…, EMERGENCY CALLS, , Police, Fire, Medical………………………………, 911 , Agency Name and Description, , Phone Number, , Access Hayward – report problems, request services, ask questions Alameda County Health – Environmental protection, food safety 510-567-6700 Alameda County Workforce Development Board – Employee Hiring, Training, and Layoff assistance 510-259-3842 Alcohol Beverage Control – State licensing for Bars, Restaurants, special events to serve alcoholic beverages 925-655-6314 …
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Before you dig, the City needs to mark the location of water and sewer lines so you do not accidentally cause damage. At least two days before digging, clearly mark the boundaries of the planned dig with white paint and contact Underground Service Alert with the following information: Location of the work Description of the work Contact information USA provides the City with information about…, For more information, please contact Underground Service Alert at, support@usan.org, or 1.800.227.2600., Before you dig
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Hayward purchases water from SFPUC, the San Francisco Public Utilities Commission. The Hayward Utilities Department works closely with SFPUC to maintain the highest standards of quality, reliability, safety, and efficiency. O'Shaughnessy Dam in Yosemite National Park If you have concerns about your tap water, such as taste, odor, or appearance, or if you have a water quality emergency, please…, Water Supply, The City of Hayward purchases all of its water from SFPUC. About 85% of water comes from the Hetch Hetchy watershed, an area located in Yosemite National Park. The remaining 15% is from the Alameda watershed, located in the East Bay and stored in the Calaveras and San Antonio Reservoirs. Learn more about Hayward’s Water Supply ., Water Quality Reports, Each year, the City of Hayward and the SFPUC report the results of water quality monitoring to confirm that the quality of water delivered to Hayward customers met all state and federal guidelines. 2025 Water Quality Report, (*Published July 1, 2026), 2024 Water Quality Report 2023 Water Quality Report 2022 Water Quality Report 2021 Water Quality Report 2020 Water Quality Report 2019 Water Quality Report 2018 Water Quality Report 2017 Water Quality Report 2016 Water Quality Report 2015 Water Quality Report 2014 Water Quality Report 2013 Water Quality Report 2012 Water Quality Report If you would like more information about Hetch Hetchy water…, Fluoride, The San Francisco Public Utilities Commission adds fluoride to water before it is delivered to Hayward. Water samples are collected and analyzed regularly to ensure that optimal fluoride concentrations are maintained., Chloramine, The San Francisco Public Utilities Commission, which supplies the City of Hayward water supply, disinfects drinking water with chloramine. Chloramine is a combination of chlorine and ammonia that is considered a better disinfectant than chlorine alone. Many Bay Area communities also use chloramines to disinfect their water supply., Most people are not affected by chloramine. However, certain customers need to take special precautions, specifically:, Dialysis patients and providers Businesses using highly processed water Owners of fish and amphibians, For additional information and resources, please visit:, General Information - https://sfpuc.org/programs/water-supply Fish and Amphibians - https://www.sanfranciscoaquariumsociety.org sfbayareakoiclub.org EPA Safe Drinking Water Act (SDWA) - www.epa.gov/sdwa
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Aircraft Rentals, California Airways, 22693 Hesperian Blvd, Ste 220, Hayward, CA 94541, 510.887.7686, Flying Vikings Inc., 21593 Skywest Drive , Hayward , CA 94541, 510.670.4719, Aircraft Sales, APP Jet Center, 19990 Skywest Drive, Hayward, CA 94541, 510.259.1347, Specialized Aviation, 1 Tuskegee Airman Dr., Hayward, CA 94545, 831.763.2244, Helicopter Rentals, Specialized Aviation, 1 Tuskegee Airman Dr., Hayward, CA 94545, 831.763.2244, Helicopters Inc., 20511 Skywest Drive, Hayward, CA 94541 for reservations, call the main office: , 618.337.2903
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Sewer Connection Fees The City of Hayward is able to offer a payment schedule up to 120 months for sewer connection fees in excess of $25,000. For more information contact the Public Works Department at (510) 583-4722. Employment Training Panel The ETP provides funding for training plans created by requesting businesses. ETP staff is available to assist in applying for funds and other aspects of…, To learn more about the program please check the, FAQ section, on the CA State website., New Employment Credit Application, California Competes, For businesses that want to move to California or expand in California. FAQ », Industrial Development Bond, Tax-exempt IDBs are for manufacturing businesses. They provide comparable financing alternatives to small and medium-sized manufacturing companies that are normally not able to secure national credit markets because of their small debt requirement and lack of bond rating., Contact Keith Sutton at 510.272.3885 or , keith@eastbayeda.org, or , www.eastbayeda.org, StopWaste Grants and Funding., StopWaste can provide flexible financing options for businesses engaged in activities that utilize reused or recycled materials including: expanding recycled, salvaged or reusable materials business, incorporating recycled materials in manufacturing processes, and purchasing recycling equipment such as shredders, balers or compactors., https://www.stopwaste.org/reducing-waste/grants-funding, EB-5 Immigrant Investor, EB-5 is an employment-based immigration policy that permits non-citizen entrepreneurs to invest in new job creating enterprises in exchange for expedited permanent resident immigration status. Contact the Governor’s Office of Business and Economic Development for more information. WEBSITE », Alameda County Workforce Development Board, The goal of the Alameda County Workforce Investment Board is to help local businesses develop a strong workforce through a demand driven and comprehensive approach to train, sustain and enhance future and existing workers. WEBSITE »
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