Water & Sewer Customer Service

Most properties in Hayward are connected to City-provided water and sewer services. The Revenue Division manages billing, while the Utilities Division oversees maintenance.

Starting or Stopping Water Service

To start service contact us at least 1 business day in advance. To stop service contact at least 2 business days in advance:

How to read your water meter

Finding your water meter

Find the water meter on your property, usually located in the ground in a concrete box near the curb. To read the meter, remove the lid of the water meter box. Be very careful as lids can be heavy and sometimes insects and small animals hide inside the meter boxes. Use two large screwdrivers, one to stick in the hole in the meter box lid and one to lift up the outer edge.