The City shall establish a Cultural Commission to coordinate the efforts of various arts, culture, and historical groups within Hayward and to assist with cultural event planning reflective of Hayward’s diversity. The Commission shall also evaluate funding mechanisms for public art and performance projects. [Source: New Program; Community Outreach] (MPSP)

The City shall develop an ombudsperson service to assist commercial and industrial business and new development applicants with the City’s permit and entitlement process, and to provide coordination assistance with utility providers and other regulatory and permitting agencies. [Source: New Program; City Staff]  (CSO) 

The City shall upgrade its Development Services permit processing software to streamline review, allow the submission of electronic applications, reduce costs, and monitor processing time.  [Source: New Program; City Staff] (CSO/FB)

The City shall develop and maintain a customer service survey to evaluate and identify opportunities to improve permit procedures and the customer service of the Development Services Department and Finance Department (business license permitting).  The survey will be sent to applicants after permits for the project are approved or denied.  [Source: New Program; City Staff] (MPSP) 

The City shall coordinate with  Chabot College and California State University, East Bay to develop a Town-Gown Economic Strategic Plan that focuses on enhancing the college-town economy and culture of Hayward.  The City shall submit an annual report to the City Council that evaluates the implementation of the Strategic Plan. [Source: New Program; City Staff] (MPSP/IGC/ PSR) 

The City shall coordinate with Chabot College and California State University, East Bay to develop a formalized Town-Gown Economic Partnership.  [Source: New Program; Public, GPUTF] (MPSP/IGC)  

The City shall develop a comprehensive business attraction, expansion, and retention program.  [Source: Modified Program; GPUTF, PC/CC] (CSO/MPSP)

The City shall partner with the Hayward Chamber of Commerce, local business organizations, and college business programs to explore the feasibility of establishing a business incubator.  The City shall submit a feasibility report to the City Council and additional actions shall be determined based on direction from the City Council.  [Source: New Program; City Staff] (JP/ IGC/PSR) 

The City shall develop a package of business incentives (e.g., reduced business license fees) to encourage Hayward businesses to hire local residents.  [Source: New Program; GPUTF, PC/CC] (MPSP/RDR)