Shelter-in-place Frequently Asked Questions

Frequently Asked Questions Regarding New Order Directing Individuals to Shelter at Home Except to Provide or Receive Essential or Engage in Essential Activities.

Updated March 16, 2020

The order effective 12:00 am, March 17, 2020 limits activity, travel and business functions to only the most essential needs. The order comes after substantial input from the U.S. Centers for Disease Control and Prevention (CDC) and best practices from other health officials around the world. This order is in effect until April 7, and may be amended, shortened, or extended.

Scientific evidence shows social distancing is one of the most effective approaches to slow the transmission of communicable disease. The order restricts travel to essential activities, activities necessary for the health and safety for individuals and their families. Essential businesses allowed to operate during the recommended action include health care operations; businesses that provide food, shelter, and social services, and other necessities of life for economically disadvantaged or otherwise needy individuals; fresh and non-perishable food retailers (including convenience stores); pharmacies; child care facilities; gas stations; banks; laundry businesses and services necessary for maintaining the safety, sanitation and essential operation of a residence.

*Note that these FAQs will continue to be updated. Please check back for updates and clarifications. 

Download the PDF

One

Sessions are available both virtually through Zoom and in person at the Downtown Library. 

No, only once a year. From the second booking, just use the online calendar.

Yes, email us 24 hours in advance

Provider or Program

Location

Day

Time

Contact Information

April Showers at Boys & Girls Club2200 San Leandro Blvd., San Leandro1st, 3rd, & 5th Sun 11am-2pmihnaprilshowers.org
BACS Hedco Wellness Center 590 B St., HaywardFri9:30am(510) 247-8235
Cross Streets Ministry at Creekside Church951 MacArthur Blvd., San Leandro2nd & 4th Sat8-10:30amNone
Downtown Hayward Shower Ministry1265 B St., HaywardTue3-4:30pmNone
First Presbyterian2490 Grove Way, Castro ValleyMon, Wed, Fri10-11am, 2-3pm, 7-8pm(510) 634-4750
South Hayward Parish27287 Patrick Ave., HaywardMon, Wed, Fri10-11am, 2-3pm, 7-8pm(510) 634-2229

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
First Presbyterian2490 Grove Way, Castro ValleyEvery day6:30pm(510) 634-4750Register for bed Tue or Thu, 12-3pm. Otherwise, nightly lottery
South Hayward Parish27287 Patrick Ave., HaywardEvery day6:30pm(510) 634-2229Register for bed Tue or Thu, 12-3pm. Otherwise, nightly lottery

 

Provider or ProgramLocationDayContact InformationAdditional Information
Alameda County Safe ParkingFairmont, San LeandroEvery Day(973) 315-6000Restrooms. Security. Pet friendly. No couples or children. 
CareavanUnion CityEvery Day(510) 675-5482Email JesusG@UnionCity.org
First Presbyterian2490 Grove Way, Castro ValleyEvery Day(510) 634-4750Register Tue or Thu, 12-3pm. Single or couples okay. 

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
BACS Hedco Wellness Center 590 B St., HaywardMon-Fri8:45-9:30am(510) 247-8235 
First Presbyterian2490 Grove Way, Castro ValleyEvery day6am(510) 634-4750For people who stayed overnight.
First Presbyterian2490 Grove Way, Castro ValleySun6-8am(510) 634-4750Open to anyone.
First United Methodist1183 B St., HaywardTue8am(510) 581-2266Comes with bag lunch. Offered in collaboration with All Saints.
South Hayward Parish27287 Patrick Ave., HaywardEvery day6am(510) 634-2229For people who stayed overnight.

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
BACS Hedco Wellness Center590 B St., HaywardMon-Fri12-12:30pm(510) 247-8235Also offers help with shelter, benefits, jobs, activities, and more.
Downtown Streets Team22110 Montgomery St., HaywardTue12:30pm(408) 384-1119Lunch as part of success meeting for DST team members. Held at New Hope Christian Fellowship.
First Presbyterian2490 Grove Way, Castro ValleyMon-Fri12-1 pm(510) 634-4750Lunch provided as part of resource center, 10am-4pm.
Salvation Army430 A St., HaywardMon-Thu10am-2pm(510) 581-6444Sack lunch with food pantry and hygiene kits
Spectrum Senior Meals at Glad Tidings1027 W. Tennyson Rd., HaywardTue-Fri12pm(510) 783-9377Senior lunch. Order in advance. Exercise classes and bingo offered some days before lunch. Call to inquire.
Spectrum Senior Meals at Hayward Area Senior Center22325 N. 3rd St., HaywardMon-Fri12pm(510) 881-6766Senior lunch. Order in advance. 
Spectrum Senior Meals at Josephine Lum Lodge2747 Oliver Dr., HaywardMon-Fri12pm(510) 785-1997Senior lunch. Order in advance.
South Hayward Parish27287 Patrick Ave., HaywardMon-Fri12-1pm(510) 634-2229Lunch provided as part of resource center, 10am-4pm

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
First Presbyterian 2490 Grove Way, Castro ValleyEvery day6:30pm(510) 634-4750Inside shelter. For those staying overnight.
Free Hot Meals PartnershipEden Greenway, Corner of Harder Rd. & Cypress Ave., HaywardMon2-4pm 5 Sikh Seva, with HPN, Eden Youth, HPL, HARD, TVHC, and CSUEB. No distribution on holidays.
Free Hot Meals PartnershipEden Youth and Family Center, 680 W. Tennyson Rd., HaywardThurs2-4pm 5 Sikh Seva, with HPN, Eden Youth, HPL, HARD, TVHC, and CSUEB. No distribution on holidays.
New Hope Christian Fellowship 22110 Montgomery St., HaywardWed5:30pm(510) 537-6230Also food to go, clothes, and shoes.
Our Lady of the Rosary703 C St., Union CityFri6pm(510) 471-2609Also food to go
South Hayward Parish27287 Patrick Ave, HaywardEvery day6:30pm(510) 634-2229Inside shelter. For those staying overnight

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
Alameda County Community Food Bank7900 Edgewater Dr., OaklandMon-Fri9am-4pm(510) 635-3663Call or search Foodnow.net for nearest food bank. 
Alameda County DSAL2700 Fairmont Dr., San LeandroFri1-3pm(510) 820-5222Drive thru.
All Saints Catholic Church22824 Second St., HaywardMon6:30-8pm(510) 581-2570 
Community of Grace380 Elmhurst St., HaywardWednesdays, except 5th11am-12pm(510) 783-8062 
Eden United Church of Christ21455 Birch St., #1, Hayward2nd & 4th Wed1:30-4:30pm(510) 582-9533 
Faith Lutheran20080 Redwood Rd., Castro Valley1st & 3rd Thu6:30-7:30pm(510) 582-0818 
Glad Tidings27751 Tyrrell Ave., HaywardMon-Fri12:30-1:30pm(510) 783-9377 
Hayward Spanish SDA Church22117 Meekland Ave., HaywardWed8am-1pm(510) 581-1456 
Hope 4 the Heart22035 Meekland Ave., HaywardTue and Thu1:30pmHope4theheart.orgAlso distributes on every 3rd Saturday at 7:30am.
House of Faith Bay Area1265 B St., HaywardWed6:30pm(510) 736-3848Distributes from New Life Christian Church location. 
New Hope Christian Fellowship22110 Montgomery St., HaywardThu10am-12:30pm(510) 253-7525Also coffee and pastries. Sometimes bottled water. Priority to people without housing. 
New Life Christian Church1265 B St., HaywardThu2pm(510) 889-1304 
The Peace Haven Freedom Store1063 A St., HaywardTue and Fri9-11am(408) 680-6577 
San Lorenzo Family Help Center20960 Corsair Blvd., HaywardMon, Fri, Sat10:30am-3pm(341) 314-6770By appointment only. Call before first pickup. Bring government ID and proof of address. 
South Hayward Parish Pantry27287 Patrick Ave., HaywardMon2-5pm(510) 785-3663Please do not line up more than 30 min in advance
South Hayward Parish Pantry27287 Patrick Ave., HaywardTue, Thu, Fri1-4pm(510) 785-3663Please do not line up more than 30 min in advance

 

Provider or ProgramLocation, Day, & timeContact Information
Hayward Public LibraryLocations and HoursContact Us

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
BAWAR Bay Area Women Against Rape470 27th St., OaklandEvery day24/7(510) 800-4247Se habla español
Building Futures with Women and Children1840 Fairway Dr., San LeandroMon-Fri9am-5pm(510) 357-0205 
Narika Mon-Fri9am-5pm(800) 215-7308Especially for South Asian immigrants
Ruby's Place Mon-Fri9am-5pm(510) 581-5626 
A Safe Place Mon-Fri8:30am-4:30pm (Fri 8am-4pm)(510) 986-860024/7 crisis line (510) 536-7233
SAVE (Safe Alternatives to Violent Environments) Every day24/7(510) 794-6055 
24-hour crisis line Every day24/7(866) 292-9688Dial 1 (866) A WAY OUT

 

Provider or ProgramContact InformationAdditional Information
2-1-1 Alameda County211Text 898211 or visit 211alamedacounty.org

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
Downtown Streets Team22551 2nd St., HaywardMon, Wed-Fri8am-12pm(408) 384-1119Vital documents, job support, help with housing. 
East Bay Works   eastbayworks.com 
Eden Area One Stop Career Center24100 Amador St., 3rd Floor, HaywardMon - FriMon, Tue, Thu 8:30am-5pm/Wed 8:30am-7pm/Fri 8:30am-12pm(510) 670-5700 
La Familia24301 Southland Dr., Ste 300, HaywardMon-Fri8:30am-5pm(510) 300-3500Call for more information. Se habla español. 

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
Bay Area Legal Aid1735 Telegraph Ave., OaklandMon-Fri9am-12pm, 1-5pm (800) 551-5554 
Centro Legal de la Raza3400 E. 12th St., OaklandMon-Fri9am-5pm(510) 437-1554Workers' and tenants' rights plus immigration. Se habla español. 
Eviction Defense Center350 Frank Ogawa Plaza, Ste 703Mon-Fri9am-12pm, 2-5pm(510) 452-4541Closes at 4pm on Wed and Fri.
Homeless Action Center2601 San Pablo Ave., OaklandMon-Thu1-5pm(510) 695-2260 
Immigrant Hope San Leandro951 MacArthur Blvd., San LeandroMon-Thu9:30am-5pm(510) 338-4025Also available by appointment.
Legal Access Alameda CLASP cliniconline service1st Sat10am-12pm(510) 485-9933Call 10am-12pm for intake. 15-minute consultations happen later the same day. 

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
Alameda County Health Care for the HomelessMobile serviceMon-Fri (510) 891-8950In Hayward or Castro Valley most Fridays. Call to confirm. 
Ashland Free Clinic16539 Ashland Ave., San LorenzoSat8-11am(510) 407-2362Se habla español. By phone every Saturday. In person every other Saturday.
Birthright1048 Grant Ave., San LorenzoMon-Fri (510) 481-9677No medical care onsite. Referrals for women wanting to give birth. Call for hours.
Davis Street Primary Care Clinic3081 Teagarden St., San LeandroMon-Fri8am-6pm(510) 347-4620 Call for appointment. Extension 400.
La Familia various locationsMon-Fri8:30am-5pm(510) 300-3500Clinics and mental health resources. Locations and hours vary. Se habla español.
Planned Parenthood1032 A St., HaywardMon-Fri8:30am-5:30pm (Tue 10:30am-7pm)(510) 300-3800 
Tiburcio Vasquez Clinic22331 Mission Blvd., HaywardMon-Fri8am-5pm(510) 471-5880Se habla español.

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
Alcoholics Anonymous22654 Mission Blvd., HaywardEvery day24/7(510) 839-8900Call or check website for meeting times. Llame al (510) 502 8560 para español.
First Presbyterian Recovery Café2490 Grove Way, Castro ValleyMon-Fri7am-10am(510) 634-4750Available to anyone sober during at least the last 24 hours.
La Familia24301 Southland Dr., Ste 300, HaywardMon-Fri8:30am-5pm(510) 300-3500Wide range of programs. Se habla español.
Life House Recovery Homes22280 Main St., HaywardEvery day24/7(510) 999-7901 
Second Chance Hayward Recovery Center107 Jackson St, HaywardEvery day9am-8pm(510) 886-8696Can call 24/7.
Victory Outreach Heart29952 Mission Blvd., HaywardEvery day24/7(510) 830-5140 

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
BACS Hedco Wellness Center590 B St., HaywardMon-Fri8:45am-5pm(510) 247-8235Help with housing, documents, benefits, community, and wellness. Sign up for Thu laundry and occasional haircuts. 
First Presbyterian2490 Grove Way, Castro ValleyMon-Fri10am-4pm(510) 634-4750Help with housing, documents, medical, and benefits. Also laundry.
South Hayward Parish27287 Patrick Ave., HaywardMon-Fri10am-4pm(510) 634-2229Help with housing, documents, medical, and benefits. Call for appointment. 

 

Provider or ProgramLocationDayTimeContact InformationAdditional Information
Alameda Co. Veterans Services6955 Foothill Blvd., Ste 143, Oakland  (510) 577-1926 
Homeless Veterans Hotline Every Day24/7(877) 424-3838 
Veterans Resource Center888 C St., HaywardLocations and Hours Contact UsProvided through the Hayward Public Library

 

Provider or Program

Time

Contact Information

Alameda Crisis Hotline

24/7

1 (800) 309-2131

California Youth Crisis Hotline

24/7

1 (800) 843-5200

Escape Domestic Violence and Trafficking

24/7

1 (888) 339-7233

FESCO Family Emergency Shelter

24/7

(510) 581-3223

LGBTQ National Hotline

24/7

1 (888) 843-4564

Parenting Stress Helpline

24/7

1 (800) 829-3777

Sexual Assault Hotline

24/7

1 (800) 656-4673

Suicide Prevention

24/7

988

 

Program or ProviderLocationDayTimeContact InformationAdditional Information
BACS Hedco Wellness Center590 B St., HaywardMon-Fri9am-5pm(510) 247-8235 
South Hayward Parish27287 Patrick Ave., HaywardMon-Fri8am-12pm(510) 634-2229Sign up for 3-month mail contracts

 

Racial Equity Lens

We strive to build a culture of equity to ensure that we are meeting the needs of all residents. 

The City is committed to providing equitable services that improve the lives of all residents and take into consideration past inequities and injustices. We know achieving this vision requires tackling tough issues like institutional racism and implicit bias. We also know it takes continuous listening, learning, and improvement.

star icon

Throughout this plan, we have identified projects with theis icon that have a racial equity focus or services/projects that we are reviewing through a racial equity lens. 

 

Questions we ask when we apply a racial equity lens to a service or project

  • What problem is this service/project seeking to address? 
  • Who benefits from this service/project? Are some community members impacted by the problem more than others? Do we have demographic information about this group(s)? 
  • Who does this service/project not benefit? Do we have demographic information about this group(s)? 
  • Who is currently accessing this service? 
  • Who is not accessing this service? Do we know why? Are there barriers that makes it more difficult for some community members to use or access this service? 
  • How are we communicating about this service/project? What barriers are there for people to find up-to-date information? 
  • What racial, cultural, and/or ethnic groups experience disparities related to this program? How does this program benefit them or further exacerbate their disparities? 

Education City Lens:

We strive to build a city where all residents have access to quality educational opportunities and cradle-to-career support so they can achieve their life goals. 

The City is committed to working alongside our educational and community partners to support the academic success and future employment of Hayward’s students. The City does this by actively participating in collaborations like the Hayward Promise Neighborhoods, growing the economy, facilitating pathways for both private and public sector careers, partnering to provide education and employment services, and communicating about educational opportunities and successes. 

book icon

Throughout this plan, we have identified projects with this icon that have an "Education City" focus or services/projects that we are reviewing through an "Education City" Lens.

Questions we ask when we apply an ‘Education City’ lens to a service or project

  • Have we communicated with our educational and community partners to align service offerings and create a more seamless service experience for Hayward families? 
  • How will this service, project, or policy support or expand educational and/or economic opportunities for people in Hayward? How are we collaborating with partners to facilitate and develop educational and/or employment pathways accessible to all Hayward youth and residents? 
  • How are we communicating education and economic opportunities in and around Hayward to Hayward families? What barriers do we need to remove for people to access this information or educational opportunities? 
  • How will we know this service, project, or policy is improving educational and/or economic opportunities for Hayward youth and residents? 
  • Transportation specific: Does this project make it easier for families and students to get to their campuses and other educational resources? 

Projects:

Creating the Roadmap Projects 

The initial project list for this Roadmap was created by surveying each City Council Member and key staff whose work tasks closely align with the six Strategic Priorities. Council then prioritized the projects through a dot voting exercise. The following pages detail the projects by priority area. Below is a key to the organization of information. 

Key to the organization of information

Departments legend

CM

City Manager

ITInformation Technology

DS

Development ServicesMSMaintenance Services

FR

Fire

LBLibrary

FN

Finance

PDPolice

HR

Human Resources

PWPublic Works

 

Racial Equity Lens

We strive to build a culture of equity to ensure that we are meeting the needs of all residents. 

The City is committed to providing equitable services that improve the lives of all residents and take into consideration past inequities and injustices. We know achieving this vision requires tackling tough issues like institutional racism and implicit bias. We also know it takes continuous listening, learning, and improvement.

star icon

Throughout this plan, we have identified projects with theis icon that have a racial equity focus or services/projects that we are reviewing through a racial equity lens. 

 

Questions we ask when we apply a racial equity lens to a service or project

  • What problem is this service/project seeking to address? 
  • Who benefits from this service/project? Are some community members impacted by the problem more than others? Do we have demographic information about this group(s)? 
  • Who does this service/project not benefit? Do we have demographic information about this group(s)? 
  • Who is currently accessing this service? 
  • Who is not accessing this service? Do we know why? Are there barriers that makes it more difficult for some community members to use or access this service? 
  • How are we communicating about this service/project? What barriers are there for people to find up-to-date information? 
  • What racial, cultural, and/or ethnic groups experience disparities related to this program? How does this program benefit them or further exacerbate their disparities? 

Education City Lens:

We strive to build a city where all residents have access to quality educational opportunities and cradle-to-career support so they can achieve their life goals. 

The City is committed to working alongside our educational and community partners to support the academic success and future employment of Hayward’s students. The City does this by actively participating in collaborations like the Hayward Promise Neighborhoods, growing the economy, facilitating pathways for both private and public sector careers, partnering to provide education and employment services, and communicating about educational opportunities and successes. 

book icon

Throughout this plan, we have identified projects with this icon that have an "Education City" focus or services/projects that we are reviewing through an "Education City" Lens.

Questions we ask when we apply an ‘Education City’ lens to a service or project

  • Have we communicated with our educational and community partners to align service offerings and create a more seamless service experience for Hayward families? 
  • How will this service, project, or policy support or expand educational and/or economic opportunities for people in Hayward? How are we collaborating with partners to facilitate and develop educational and/or employment pathways accessible to all Hayward youth and residents? 
  • How are we communicating education and economic opportunities in and around Hayward to Hayward families? What barriers do we need to remove for people to access this information or educational opportunities? 
  • How will we know this service, project, or policy is improving educational and/or economic opportunities for Hayward youth and residents? 
  • Transportation specific: Does this project make it easier for families and students to get to their campuses and other educational resources? 

Projects:

Creating the Roadmap Projects 

The initial project list for this Roadmap was created by surveying each City Council Member and key staff whose work tasks closely align with the six Strategic Priorities. Council then prioritized the projects through a dot voting exercise. The following pages detail the projects by priority area. Below is a key to the organization of information. 

Key to the organization of information

Departments legend

CM

City Manager

ITInformation Technology

DS

Development ServicesMSMaintenance Services

FR

Fire

LBLibrary

FN

Finance

PDPolice

HR

Human Resources

PWPublic Works

 

Racial Equity Lens

We strive to build a culture of equity to ensure that we are meeting the needs of all residents. 

The City is committed to providing equitable services that improve the lives of all residents and take into consideration past inequities and injustices. We know achieving this vision requires tackling tough issues like institutional racism and implicit bias. We also know it takes continuous listening, learning, and improvement.

star icon

Throughout this plan, we have identified projects with theis icon that have a racial equity focus or services/projects that we are reviewing through a racial equity lens. 

 

Questions we ask when we apply a racial equity lens to a service or project

  • What problem is this service/project seeking to address? 
  • Who benefits from this service/project? Are some community members impacted by the problem more than others? Do we have demographic information about this group(s)? 
  • Who does this service/project not benefit? Do we have demographic information about this group(s)? 
  • Who is currently accessing this service? 
  • Who is not accessing this service? Do we know why? Are there barriers that makes it more difficult for some community members to use or access this service? 
  • How are we communicating about this service/project? What barriers are there for people to find up-to-date information? 
  • What racial, cultural, and/or ethnic groups experience disparities related to this program? How does this program benefit them or further exacerbate their disparities? 

Education City Lens:

We strive to build a city where all residents have access to quality educational opportunities and cradle-to-career support so they can achieve their life goals. 

The City is committed to working alongside our educational and community partners to support the academic success and future employment of Hayward’s students. The City does this by actively participating in collaborations like the Hayward Promise Neighborhoods, growing the economy, facilitating pathways for both private and public sector careers, partnering to provide education and employment services, and communicating about educational opportunities and successes. 

book icon

Throughout this plan, we have identified projects with this icon that have an "Education City" focus or services/projects that we are reviewing through an "Education City" Lens.

Questions we ask when we apply an ‘Education City’ lens to a service or project

  • Have we communicated with our educational and community partners to align service offerings and create a more seamless service experience for Hayward families? 
  • How will this service, project, or policy support or expand educational and/or economic opportunities for people in Hayward? How are we collaborating with partners to facilitate and develop educational and/or employment pathways accessible to all Hayward youth and residents? 
  • How are we communicating education and economic opportunities in and around Hayward to Hayward families? What barriers do we need to remove for people to access this information or educational opportunities? 
  • How will we know this service, project, or policy is improving educational and/or economic opportunities for Hayward youth and residents? 
  • Transportation specific: Does this project make it easier for families and students to get to their campuses and other educational resources? 

Projects:

Creating the Roadmap Projects 

The initial project list for this Roadmap was created by surveying each City Council Member and key staff whose work tasks closely align with the six Strategic Priorities. Council then prioritized the projects through a dot voting exercise. The following pages detail the projects by priority area. Below is a key to the organization of information. 

Key to the organization of information

Departments legend

CM

City Manager

ITInformation Technology

DS

Development ServicesMSMaintenance Services

FR

Fire

LBLibrary

FN

Finance

PDPolice

HR

Human Resources

PWPublic Works

 

Racial Equity Lens

We strive to build a culture of equity to ensure that we are meeting the needs of all residents. 

The City is committed to providing equitable services that improve the lives of all residents and take into consideration past inequities and injustices. We know achieving this vision requires tackling tough issues like institutional racism and implicit bias. We also know it takes continuous listening, learning, and improvement.

star icon

Throughout this plan, we have identified projects with theis icon that have a racial equity focus or services/projects that we are reviewing through a racial equity lens. 

 

Questions we ask when we apply a racial equity lens to a service or project

  • What problem is this service/project seeking to address? 
  • Who benefits from this service/project? Are some community members impacted by the problem more than others? Do we have demographic information about this group(s)? 
  • Who does this service/project not benefit? Do we have demographic information about this group(s)? 
  • Who is currently accessing this service? 
  • Who is not accessing this service? Do we know why? Are there barriers that makes it more difficult for some community members to use or access this service? 
  • How are we communicating about this service/project? What barriers are there for people to find up-to-date information? 
  • What racial, cultural, and/or ethnic groups experience disparities related to this program? How does this program benefit them or further exacerbate their disparities? 

Education City Lens:

We strive to build a city where all residents have access to quality educational opportunities and cradle-to-career support so they can achieve their life goals. 

The City is committed to working alongside our educational and community partners to support the academic success and future employment of Hayward’s students. The City does this by actively participating in collaborations like the Hayward Promise Neighborhoods, growing the economy, facilitating pathways for both private and public sector careers, partnering to provide education and employment services, and communicating about educational opportunities and successes. 

book icon

Throughout this plan, we have identified projects with this icon that have an "Education City" focus or services/projects that we are reviewing through an "Education City" Lens.

Questions we ask when we apply an ‘Education City’ lens to a service or project

  • Have we communicated with our educational and community partners to align service offerings and create a more seamless service experience for Hayward families? 
  • How will this service, project, or policy support or expand educational and/or economic opportunities for people in Hayward? How are we collaborating with partners to facilitate and develop educational and/or employment pathways accessible to all Hayward youth and residents? 
  • How are we communicating education and economic opportunities in and around Hayward to Hayward families? What barriers do we need to remove for people to access this information or educational opportunities? 
  • How will we know this service, project, or policy is improving educational and/or economic opportunities for Hayward youth and residents? 
  • Transportation specific: Does this project make it easier for families and students to get to their campuses and other educational resources? 

Projects:

Creating the Roadmap Projects 

The initial project list for this Roadmap was created by surveying each City Council Member and key staff whose work tasks closely align with the six Strategic Priorities. Council then prioritized the projects through a dot voting exercise. The following pages detail the projects by priority area. Below is a key to the organization of information. 

Key to the organization of information

Departments legend

CM

City Manager

ITInformation Technology

DS

Development ServicesMSMaintenance Services

FR

Fire

LBLibrary

FN

Finance

PDPolice

HR

Human Resources

PWPublic Works

 

Racial Equity Lens

We strive to build a culture of equity to ensure that we are meeting the needs of all residents. 

The City is committed to providing equitable services that improve the lives of all residents and take into consideration past inequities and injustices. We know achieving this vision requires tackling tough issues like institutional racism and implicit bias. We also know it takes continuous listening, learning, and improvement.

star icon

Throughout this plan, we have identified projects with theis icon that have a racial equity focus or services/projects that we are reviewing through a racial equity lens. 

 

Questions we ask when we apply a racial equity lens to a service or project

  • What problem is this service/project seeking to address? 
  • Who benefits from this service/project? Are some community members impacted by the problem more than others? Do we have demographic information about this group(s)? 
  • Who does this service/project not benefit? Do we have demographic information about this group(s)? 
  • Who is currently accessing this service? 
  • Who is not accessing this service? Do we know why? Are there barriers that makes it more difficult for some community members to use or access this service? 
  • How are we communicating about this service/project? What barriers are there for people to find up-to-date information? 
  • What racial, cultural, and/or ethnic groups experience disparities related to this program? How does this program benefit them or further exacerbate their disparities? 

Education City Lens:

We strive to build a city where all residents have access to quality educational opportunities and cradle-to-career support so they can achieve their life goals. 

The City is committed to working alongside our educational and community partners to support the academic success and future employment of Hayward’s students. The City does this by actively participating in collaborations like the Hayward Promise Neighborhoods, growing the economy, facilitating pathways for both private and public sector careers, partnering to provide education and employment services, and communicating about educational opportunities and successes. 

book icon

Throughout this plan, we have identified projects with this icon that have an "Education City" focus or services/projects that we are reviewing through an "Education City" Lens.

Questions we ask when we apply an ‘Education City’ lens to a service or project

  • Have we communicated with our educational and community partners to align service offerings and create a more seamless service experience for Hayward families? 
  • How will this service, project, or policy support or expand educational and/or economic opportunities for people in Hayward? How are we collaborating with partners to facilitate and develop educational and/or employment pathways accessible to all Hayward youth and residents? 
  • How are we communicating education and economic opportunities in and around Hayward to Hayward families? What barriers do we need to remove for people to access this information or educational opportunities? 
  • How will we know this service, project, or policy is improving educational and/or economic opportunities for Hayward youth and residents? 
  • Transportation specific: Does this project make it easier for families and students to get to their campuses and other educational resources? 

Projects:

Creating the Roadmap Projects 

The initial project list for this Roadmap was created by surveying each City Council Member and key staff whose work tasks closely align with the six Strategic Priorities. Council then prioritized the projects through a dot voting exercise. The following pages detail the projects by priority area. Below is a key to the organization of information. 

Key to the organization of information

Departments legend

CM

City Manager

ITInformation Technology

DS

Development ServicesMSMaintenance Services

FR

Fire

LBLibrary

FN

Finance

PDPolice

HR

Human Resources

PWPublic Works

 

Racial Equity Lens

We strive to build a culture of equity to ensure that we are meeting the needs of all residents. 

The City is committed to providing equitable services that improve the lives of all residents and take into consideration past inequities and injustices. We know achieving this vision requires tackling tough issues like institutional racism and implicit bias. We also know it takes continuous listening, learning, and improvement.

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Throughout this plan, we have identified projects with theis icon that have a racial equity focus or services/projects that we are reviewing through a racial equity lens. 

 

Questions we ask when we apply a racial equity lens to a service or project

  • What problem is this service/project seeking to address? 
  • Who benefits from this service/project? Are some community members impacted by the problem more than others? Do we have demographic information about this group(s)? 
  • Who does this service/project not benefit? Do we have demographic information about this group(s)? 
  • Who is currently accessing this service? 
  • Who is not accessing this service? Do we know why? Are there barriers that makes it more difficult for some community members to use or access this service? 
  • How are we communicating about this service/project? What barriers are there for people to find up-to-date information? 
  • What racial, cultural, and/or ethnic groups experience disparities related to this program? How does this program benefit them or further exacerbate their disparities? 

Education City Lens:

We strive to build a city where all residents have access to quality educational opportunities and cradle-to-career support so they can achieve their life goals. 

The City is committed to working alongside our educational and community partners to support the academic success and future employment of Hayward’s students. The City does this by actively participating in collaborations like the Hayward Promise Neighborhoods, growing the economy, facilitating pathways for both private and public sector careers, partnering to provide education and employment services, and communicating about educational opportunities and successes. 

book icon

Throughout this plan, we have identified projects with this icon that have an "Education City" focus or services/projects that we are reviewing through an "Education City" Lens.

Questions we ask when we apply an ‘Education City’ lens to a service or project

  • Have we communicated with our educational and community partners to align service offerings and create a more seamless service experience for Hayward families? 
  • How will this service, project, or policy support or expand educational and/or economic opportunities for people in Hayward? How are we collaborating with partners to facilitate and develop educational and/or employment pathways accessible to all Hayward youth and residents? 
  • How are we communicating education and economic opportunities in and around Hayward to Hayward families? What barriers do we need to remove for people to access this information or educational opportunities? 
  • How will we know this service, project, or policy is improving educational and/or economic opportunities for Hayward youth and residents? 
  • Transportation specific: Does this project make it easier for families and students to get to their campuses and other educational resources? 

Projects:

Creating the Roadmap Projects 

The initial project list for this Roadmap was created by surveying each City Council Member and key staff whose work tasks closely align with the six Strategic Priorities. Council then prioritized the projects through a dot voting exercise. The following pages detail the projects by priority area. Below is a key to the organization of information. 

Key to the organization of information

Departments legend

CM

City Manager

ITInformation Technology

DS

Development ServicesMSMaintenance Services

FR

Fire

LBLibrary

FN

Finance

PDPolice

HR

Human Resources

PWPublic Works

 

Call 211 or visit 211alamedacounty.org for help with a broad range of services including housing, transportation, food, health, reentry, employment, and more.

This Order currently requires that all schools stop holding classes at physical locations within the County. In general, schools cannot be open for in-person instruction. In order to support distance or remote learning, and other school services, schools may allow their employees to come to work. 

Apr. 14, 2020 City Council Meeting

Minimum Wage Ordinance: Adopt an Ordinance Amending Article 15 of Chapter 6 of the Hayward Municipal Code Relating to Payment of Minimum Wages by Employers

Apr. 7, 2020 City Council Meeting

Minimum Wage Ordinance: Introduce an Ordinance to Amend Chapter 6 "Minimum Wage Ordinance" of the City of Hayward Municipal Code Delaying the Implementation Date and Modifying the Yearly Adjustment Date for Increases in Response to Significant Impacts to Businesses Caused by the COVID-19 Pandemic

Feb. 04, 2020 City Council Meeting

Local Minimum Wage Ordinance: Introduce an Ordinance to Add Article 15 to Chapter 6 of the Hayward Municipal Code Establishing a Local Minimum Wage for Employees Working for Any Employers within the City of Hayward 

Oct. 15, 2019 City Council Meeting

Acceleration of Statewide Minimum Wage in the City of Hayward

No. However, most employees of such companies will need to work from home. Anyone who must work onsite to maintain “Essential Infrastructure” for the community or to maintain “Minimum Necessary Operations” as described in the Order may continue to work in the workplace so long as they are maintaining social distancing.

No. The Order specifically excludes all healthcare related functions, including not just hospitals, clinics, and healthcare providers, but also all of the companies that supply them with goods and services.

If they provide essential services as described in the order, then yes they can and should continue providing those services. This would include non-profits operating food pantries, providing housing for homeless residents, and many, many other critical services. 

Yes, but only to perform “essential activities,” operate “essential businesses,” or to maintain “essential governmental functions,” as those terms are defined in the Order. Otherwise, the answer is no because that puts you and others in the community at risk. 

Yes.

Yes, you can leave the County for the purpose of returning home.

If you work for an Essential Business, as described in the Order, you can and should continue to work. Certain employers, schools, and community organizations will be providing childcare for employees of essential businesses.

No. For your safety as well as the safety of your fellow worshippers, we need to help each other fight the spread of COVID-19 by staying at home. But places of worship can offer remote access to services, such as by emails, video streaming, or teleconference. 

If your exercise is both outdoors and not in close contact with other people, yes. Otherwise, no. Fitness and exercise gyms are not permitted to operate. 

Yes. Spending time outside improves mood and well-being, and is particularly beneficial to children. You can go for walks, go to the park, and engage in other similar activities, but should maintain social distance (i.e. be more than six feet away from persons who are not part of your household) when on walks and in parks to avoid spread of the virus.

Home-based care for seniors, adults, or children is allowed. You are permitted to provide care or to help out with getting supplies for loved ones, even if they do not live in your household. But do not provide care or pick up supplies if you are sick and someone else can help them. If you are sick, please try to self-isolate or take other steps not to expose anyone else to your illness.

Yes. This also includes medical supplies at a pharmacy, essential home maintenance supplies at a hardware store, or office supplies for your home business or work. 

Yes. Grocery stores, certified farmers’ markets, farm and produce stands, supermarkets, food banks, convenience stores, and similar food retail establishments are encouraged to remain open to provide food and pet supplies to the public. When visiting these establishments, please help retailers maintain at least six feet minimum distance between patrons, including by providing ample space while shopping and waiting in line.

Yes. 

Yes. You can shop for anything that is related to health care, office supplies, and hardware supplies, and other necessary items. But you should minimize unnecessary trips.

Yes.

Yes. 

Yes, you can go to the bank. But you should minimize unnecessary trips. 

Yes.

The best way to reduce their risk of getting sick, as with seasonal colds or the flu, still applies to prevent COVID-19:

  • Wash hands with soap and water for at least 20 seconds as frequently as possible.
  • Stay home if you are sick.
  • Avoid touching your face.
  • Covering coughs or sneezes (into the sleeve or elbow, not hands)
  • Avoid groups (stay at least six feet away from others)
  • Reduce the time you are around others outside the home, even when at least six feet away. 

At least six feet, which is appropriately two to three steps away, including if you are on the bus or train. 

You should still try to maintain at least six feet between you and others. When that isn’t possible for short periods, do your best to maximize distance and keep the duration short. And be sure when in line you don’t sneeze or cough onto people. If needed, cough or sneeze into your shirt or into an elbow with clothing on. 

Yes. “Essential Infrastructure” includes, but is not limited to, public works construction, construction of housing (in particular affordable housing or housing for individuals experiencing homelessness), airport operations, water, sewer, gas, electrical, oil refining, roads and highways, public transportation, solid waste collection and removal, internet, and telecommunications systems (including the provision of essential global, national, and local infrastructure for computing services, business infrastructure, communications, and web-based services).

Yes. Healthcare Operations” including hospitals, clinics, dentists, pharmacies, pharmaceutical and biotechnology companies, other healthcare facilities, healthcare suppliers, home healthcare services providers, mental health providers, or any related and/or ancillary healthcare services. “Healthcare Operations” also includes veterinary care and all healthcare services provided to animals, but does not include fitness and exercise gyms and similar facilities.

No. Entertainment venues like these are not permitted to be open during this Order.

Yes, but only to pick up food. You cannot dine in or eat or drink at the facility. Patrons will not be permitted to dine or congregate in restaurants, bars, and similar establishments.

Restaurants and other facilities that prepare and serve food to the public are encouraged to stay open, but only to provide delivery and carry out. Patrons will not be permitted to dine or congregate in restaurants, bars, and similar establishments.

Restaurants, cafes, food trucks, and similar establishments may remain open to supply meals to the public via delivery and carryout. You can also purchase prepared foods at grocery stores, supermarkets, certified farmers’ markets, convenience stores, and other such food retailers.

Schools, soup kitchens, food banks, and other entities that provide free or reduced priced food goods or meals to students or other members of the public are encouraged to continue providing these services. However, food provided by these establishments to the public may not be eaten on the premises but must instead be delivered or taken away for consumption.

No. Gyms and health clubs are not permitted to operate under this Order. 

Yes. Be sure that you distance yourself at least six feet from other persons. 

Yes. Please call first to determine if the vet has any restrictions in place. 

Call your plumber or building manager. This Order allows service providers like plumbers, electricians, and exterminators to keep working and providing their services to the public. To obtain supplies for a DIY solution, you can also visit your hardware store, which is allowed to stay open under this Order.

Yes.

Unless your work is exempted in the Order, you cannot go to work at a physical location in the County. You may work from home for any business if your employer allows it.

This is a legally enforceable order issued under California law. It is a crime to violate this Order, and you may be punished by a fine or imprisonment for doing so.

Yes. Deliveries can continue to be sent to people’s homes, and you may adjust your business model accordingly while this Order is in place.

The Order allows you to engage in outdoor activities, provided that you maintain adequate social distancing. While we encourage use of parks, we strongly discourage the use of playgrounds because they include high-touch surfaces, and because it is typically not possible to maintain social distancing at playgrounds.