The Code Enforcement Division provides regulatory enforcement services for a broad range of adopted local, state and federal codes. These codes include, but are not limited to, the City of Hayward Municipal Code, California Building Code, California Health and Safety Code, and International Property Maintenance Code. Through education and responsive enforcement, it is our goal to work with private property owners, residents and businesses, to preserve and promote safe and healthy communities through the enforcement of adopted standards.
The City of Hayward maintains a comprehensive Code Enforcement Division which helps to protect general health and safety, neighborhood integrity, private property, residential housing conditions, and enhance the quality of neighborhoods. It is an integral part of the City's commitment to neighborhood improvement and sustainability. In partnership with residents, neighborhood associations, public service agencies, city departments, and local businesses, Code Enforcement strives to provide the most responsive and in depth service available to keep our communities safe and clean.
Invoices:
How to pay your invoice:
- In the Invoice Search box, type the complete INVOICE NUMBER from the invoice, include letters, dashes, and all numbers, then, click the Search button
- Verify that the invoice information is correct, then click the Pay Now button
- Choose the method of payment (credit card or eCheck)
For credit card: Enter the credit card information and an email address. Once all the information is entered, click Continue
For eCheck: Choose the account type from the drop-down menu, then enter the bank account information and an email address. Once all the information is entered, click Continue- Click Submit Payment. A receipt will be emailed to the email address entered with the payment information. It can also be printed from the confirmation page
Services
Code Enforcement is here to help make Hayward a safer & more attractive place to live, work, and play. See what we offer:
Programs
PROGRAM INFORMATION
The Code Enforcement Division maintains a variety of targeted programs designed to effectively monitor and respond to compliance problems in a variety of areas.
Programs and Enforcement Includes:
- Rental Housing: Mandatory and Complaint Driven Inspections, Self-Certification Program
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About the Program:
In 1989, Hayward City Council adopted an ordinance establishing a mandatory Residential Rental Inspection Program (RRIP). The purpose of this Residential Rental Inspection Program (Hayward Municipal Code SEC. 9-5.) is to provide safe and healthy housing choices through the safeguarding and preservation of the City's housing stock. Additionally, it is the program's mission to assure that all housing is maintained in accordance with adopted codes, as well as minimum California State Housing Standards as mandated by California Housing Law also known as California Health and Safety Code. The provisions of this program and the Rental Housing Inspection Ordinance apply to all rental housing units and to all hotel and motel units defined in the ordinance and are supplementary and complementary to all of the provisions of the Hayward Municipal Code, state law, or other adopted codes.
Annual Residential Rental Fee:
PLEASE NOTE: The current bill issued in October is for this year, the 2021 calendar year. The previous invoice, issued in February, was for the 2020 calendar year. In past years, billing has been behind by several months so, we aim to bill before the end of the calendar year from now on. We appreciate your understanding.
Landlords must pay the Residential Rental Fee annually. Fees are assessed for the preceding calendar year; if the property was a rental at any point during the 2021 calendar year, the fees for the property apply and are due. As of October 8, 2021, all Annual Residential Rental Fee invoices have been issued and are currently due. Please review our Rental Inspection Fee Support page for contact information and answers to frequently asked questions about this invoice.
Landlords may pay their fees in the following ways:
- By Mail: You can pay with a check by mail to City of Hayward, ATTN: Accounting Division, 777 B St., Hayward, Ca 94541. A return envelope was included with the invoice.
- Online: Please visit https://haywardselfservice.us/hss/ You may have to create a log-in if it’s your first time using the system. Once logged in, click on ‘Miscellaneous Bills’ and enter the bill information requested. Online payments require a $3.95 processing fee.
- In Person: City Hall is located at 777 B Street, Hayward, CA 94541
- The City’s Revenue Division at City Hall is open for in-person services from 9am to 1pm, Monday - Thursday.
- The Revenue Division also has a drop-box located outside of City Hall where you can drop off your payment, please include bill information.
- The city has also installed payment kiosks inside and outside of City Hall which accept cash, check, or credit card with no fee. Please note: The kiosk does not make change.
Rental Inspections:
Site inspections can occur in three ways:
- Request for inspection from tenant
- Request for inspection of unit by owner or his/her designee or
- Periodic inspection(s) conducted by the City.
Upon notification by the City, owners of a rental property in the City of Hayward are subject to rental housing inspections. During an inspection, inspectors conduct indepth reviews of rental property conditions to assure compliance with applicable codes. Rental properties are inspected for interior/exterior code violations and issued corrective notices for compliance.
The most common violations are:
- Un-permitted construction or installations
- Missing or non-functional smoke detection devices
- Faulty mechanical appliances
- Faulty weather protection
- Faulty plumbing
- Junk & debris
- Mold and mildew damage
- General deferred maintenance
For a detailed listing of common violations and corrections please download our Common Housing Violations Sheet.
Request an Inspection:
If you are a tenant living in substandard conditions or a property owner wishing to conduct an inspection with our division to assure your dwellings are currently up to code, please contact us:
- Use Access Hayward or
- Call (510) 583-4175 or
- Email rentalinspectionprogram@hayward-ca.gov
Rental Self-Certification:
On May 13, 2014, the Hayward City Council approved an Ordinance amending the Residential Rental Inspection Program (RRIP) which included a self-certification component. Qualifying property owners may participate in the Self-Certification Program if certain conditions identified in the RRIP Ordinance are met. Self-Certification is intended to reward those property owners who have shown a history of responsible property management.
Self-Certification allows qualifying rental owners an opportunity to opt-out of the mandatory inspection program as long as their property remains in good standing. All rental properties -- including those in self-certification -- are required to pay annual rental program fees. If you wish to participate in the program, please fill out the application form, affidavit and checklist for each property you own. Within 60 days of returning the required program documents, you will receive further program information to facilitate your acceptance or denial into the Self-Certification Program.
The program requirements, Self-Certification Application-Affidavit, and Checklist are found below. For more information about the program, you may contact Code Enforcement at (510) 583-4175, Monday through Friday from 8:00 am to 5:00 pm.
