e-Permits Help Center & Frequently Asked Questions

Your one-stop shop for e-Permits how-to guides, video tutorials and more.

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Introducing our newest tool: Hayward e-Permits:

Introducing Hayward e-Permits, an online system to allow residents, builders and developers to conduct project review, building permitting, code enforcement and related activities with a click of a mouse or touch of a screen. 

The portal features a number of benefits for users, including:

  • An option to save time and submit permit applications online. 
  • A centralized dashboard to monitor your development projects.
  • More, real-time notifications throughout the review process.
  • View development activity near you.
  • Enhanced, online scheduling for inspections.
  • The option to pay fees online.

Frequently Asked Questions

    Do I need to register for an e-Permits account to submit a permit or plan application? 
Yes, if you are trying to manage development activity in the City of Hayward. Registration is required for all users, including current customers. To register for a new account, visit the e-Permits Portal and click, "Login or Register", in the tile menu or in the upper right-hand corner of the screen and follow the steps to create your account. If you need help registering, click, "Getting Started", below for a video tutorial and step-by-step PDF guide. If you need assistance, email e-permits@hayward-ca.gov.
 
    I don't see my confirmation email in my inbox, what do I do?
If you have not received your confirmation email to register or reset your password, check your spam/junk folder and firewall/security features. The confirmation email comes from: noreply@identity.tylerportico.com.
 
    What do I do if I have a permit or project that was not completed or approved before the Dec. 5, 2022 switch to e-Permits? 
Register for an e-Permits account using the same email address you used to submit your application. You should receive the message, "This email address is already in use". Click "Forgot my Password", and update your password. Once you are able to log in, you will see your active permit and plan applications on your Dashboard. For a step-by-step video and PDF guide, click, "Getting Started", below. 
If you don't see the message, "This email address is already in use", or your active permit and plan applications are not on your Dashboard, contact, e-permits@hayward-ca.gov, for assistance. To help expedite your response, in the subject of the email, indicate the type of issue you are experiencing (Example: I need to add active projects to existing account) and in the body of the email, provide the following information: First Name, Last Name, Permit Portal Email Address, Permit Type, Project Address, and a Detailed Description of the Issue you are Experiencing
 
   I am having issues with my account, who do I contact?
Please email, e-permits@hayward-ca.gov.  To help expedite your response, in the subject of the email, indicate the type of issue you are experiencing (Example: I need to add active projects to existing account) and in the body of the email, provide the following information: First Name, Last Name, Permit Portal Email Address, Permit Type, Project Address, and a Detailed Description of the Issue you are Experiencing.

Video tutorials and PDF guides library:

Step-by-step tutorials and guides to help you get started using Hayward e-Permits, submit permit and plan applications, request inspections and more. 

Registering for an account:

 

 

Download the pdf guide

 

What to do if you already have a permit in progress:

 

 

Download the pdf guide

 

How to submit a Plan Application:

 

 

Download the PDF guide

Scheduling an inspection:

 

 

Download the PDF guide