Lottie Sortwell is the name given to our new Artificial Intelligence (AI)-assisted chatbot for answering your questions and providing the latest information about recycling in the City of Hayward. Our recycling program uses a combination of machinery and hand sorting at the recycling facility to manage items such as bottles, cans, paper and cardboard. However, placing non-recyclable items in the recycling container can contaminate valuable materials, causing them to be sent to the landfill instead. In addition, some non-recyclable items can damage equipment at the recycling facility. For example, garden hoses and clothes hangers are not recyclable and often get caught