Starting and stopping water service

Revenue Office

Starting & Stopping Water Service

The Revenue Division is responsible for administering the water and sewer billing for the Hayward Water System. The person responsible for the account can start or stop service,

By phone:  Call Customer Service at (510) 583.4600, Monday – Thursday, 8:00 a.m. to 6 p.m., and Friday, 8:00 a.m. to 5 p.m., excluding holidays.
In person: Visit our office at 777 B St., Hayward, CA 94541


Hayward Water System requires at least two business days* notice for the service start/stop date request to take effect. Please note the following:

Start Water Service: all plumbing fixtures must be turned off; water may be turned on as early as 7:30, Monday – Friday.
Stop Water Service: water may be turned off as early as 7:30 AM, Monday – Thursday. We do not complete account shut-offs on Fridays, weekends, the day before a holiday, or holidays. Also, you will receive a final bill within 1-2 weeks of closing the account.

The following information will be requested:

  • Applicant’s (or Entity) name (primary accountholder)
  • Secondary accountholder’s name, if applicable
  • Service address/location
  • Mailing address
  • Account holder’s social security number and date of birth, or tax ID number (FEIN) for a business
  • Daytime telephone number(s)
  • Email address (please note if you would like to receive your bills by mail, email, or both)

Fees & Deposits

There will be a $70 Account Establishment Fee and deposit (if applicable) charged on your first bill.

*Same-day turn-on requests will be charged an After-Hours Meter Activation Fee of $72 and will be turned on after 4 p.m.

Account Holder Responsibility

The party that initially signed up for service is responsible for the payment of charges. It is the sole responsibility of the account holder to cancel service and close the account. The account holder may add an authorized person to act on his/her behalf by submitting a signed letter from both persons accepting responsibility.

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