If you need further assistance, please contact our staff at the Rent Review Office. Staff is available to assist by e-mail, housing@hayward-ca.gov or phone at (510) 583-4454. Para español llamar (510) 583-5547.
Resources and information:
The Affordable Housing Ordinance (17-20), set forth in Chapter 10, Article 17 of the Hayward Municipal Code, was adopted on November 28, 2017 and became effective on February 1, 2018.
The Ordinance applies to all new residential development projects consisting of two (2) or more dwelling units.
The Affordable Housing Dashboard is a tool to provide a comprehensive look at affordable housing development within the City of Hayward. The dashboard allows community members to review summary and specific information about upcoming affordable housing developments in a visual way, including affordability levels, geographic locations around the City, City investment and more.
ENGLISH:
Compliance Documents:
- RRSO Summary
- Notice to Tenants of the RRSO
- Public Notice for Covered Units
- Rent Increase Notice
- Rent Review Fee Pass-Through Form (for covered rental units)
Petition Documents:
- Tenant Petition Form
- Tenant Petition Process Infographic
- Landlord Petition Form
- Landlord Petition for Capital Improvement: Schedule A
Fact Sheets:
- Just Cause Fact Sheet
- Section 8 Fact Sheet
- Tenant Protection Fact Sheet
- Mediation and Arbitration (Rent Review) Fact Sheet
Other Resources:
SPANISH:
Documentos de cumplimiento (Compliance Documents):
- Resumen del RRSO (RRSO Summary)
- Aviso para los iquilinos sobre el RRSO (Notice to Tenants of the RRSO)
- Aviso público del RRSO (Public Notice for Covered Units)
- Aviso de aumento de alquiler (Increase Notice)
Documentos de petición (Petition Documents):
- Petición del inquilino para la revisión del alquiler (Tenant Petition Form)
- Petición del propietario (Compensación justa o fondos transferibles de los costos del mejoramiento de capital) (Landlord Petition Form)
- Proceso de petición del inquilino: gráfico (Tenant Petition Process Infographic)
- PETICIÓN DEL PROPIETARIO - CALENDARIO A: Fondos transferibles para el mejoramiento de capital (Landlord Petition for Capital Improvement: Schedule A)
Hojas informativas (Fact Sheets):
- Causa justa para el desalojo: Ficha informativa (Just Cause Fact Sheet)
- Prohibición de discriminación relacionada con fuentes de ingreso: Ficha informativa (Section 8 Fact Sheet)
- Protección contra acoso y represalias al inquilino: Ficha informativa (Tenant Protection Fact Sheet)
- Proceso de resolución de disputas de alquiler (revisión de alquiler): Ficha informativa (Mediation and Arbitration Fact Sheet)
CHINESE:
合規文件 (Compliance Documents):
- RRSO摘要 (RRSO Summary)
- 致RRSO租戶的通知 (Notice to Tenants of the RRSO)
- 涵蓋單位的公告 (Public Notice for Covered Units)
- 租金上漲通知 (Rent Increase Notice)
請願文件 (Petition Documents):
- 租戶租金審查申請書 (Tenant Petition Form)
- 房東申請書 （合理投資回報或固定資產改善成本轉嫁）(Landlord Petition Form)
- 租戶請願過程：圖形 (Tenant Petition Process Infographic)
- 房東申請 - 附表 A: 固定資產改善費用轉嫁 (Landlord Petition for Capital Improvement: Schedule-A)
情況說明書 (Fact Sheets):
The Residential Rent Stabilization Rent Ordinance (RRSO) creates the following tenant protections: harassment and retaliation protections, just cause for eviction, and prohibition of discrimination of sources of income (including Section 8 vouchers).
Harassment and Retaliation Protections:
Tenant harassment and retaliation protections give tenants remedies in court if they are harassed or retaliated against by landlords. Tenant protections applies to almost all rentals.
Getting Help: Get legal advice from a lawyer. See list of legal resources. As a tenant, you have the option to file a complaint in court if they have a problem related to retaliation or harassment. The RRSO sets a minimum fine of $1,000. If the tenant is a senior citizen. veteran or an individual with a disability the minimum fine is $5,000. Before you file a complaint in court, you must tell your landlord about the problem.
As a tenant, you must allow the landlord 15 days to correct problems related to:
- A loss of housing services;
- Maintenance and repairs;
- Refusal to accept rent; and
- Direct interference with a tenant's enjoyment of rental unit.
The Residential Rent Stabilization Rent Ordinance (RRSO) creates the following tenant protections: harassment and retaliation protections, just cause for eviction, and prohibition of discrimination of sources of income (including Section 8 vouchers).
Just Cause for Eviction:
At the time of eviction, the landlord must include a legal reason in order to evict a tenant. The reason must be stated on the notice of termination of tenancy. This applies to almost all rental units. If the landlord does not state the reason for eviction on the notice of termination of tenancy, as the tenant, you can use this as defence against an eviction.
Getting Help: Get legal advice from a lawyer. See list of legal resources.
A tenant in a covered unit starts the rent review process by filing a petition with the City of Hayward's Rent Review Office.
The petition must be filed within 30 days after receiving a notice of any of the following:
- An annual rent increase above 5%;
- A banking increase applied;
- An increase in utility costs of more than 1% of the tenant's current rent; and/or
- To seek help regarding decreases in housing services, and;
- If the property has health, safety, fire, or repairs that the landlord will not fix.
To file a petition, contact the Rent Review Office of the Housing Division.
777 B Street, Fourth Floor
Hayward, CA 94541;
Telephone: (510) 583-4454
Email: housing@hayward-ca.gov
After filing a petition, the City will provide a copy of the petition to the landlord. The tenant should try to contact the landlord regarding the disagreement. This can sometimes resolve the problem. If it does not, the City will set a date for mediation. If an agreement cannot be reached at mediation, the City will schedule a date for arbitration.
*Please be advised that a petition form will soon be available on the website.*
