EBCE hosting bilingual “Understanding Your Bill” community meeting on March 28
Join East Bay Community Energy (EBCE) and City staff on Thursday, March 28 for a bilingual “Understanding Your Bill” community meeting at the Matt Jimenez Community Center, 28200 Ruus Road. The English program will be from 5:30 p.m. - 6:30 p.m. and the Spanish program will be from 7 p.m. – 8 p.m.
In November 2018, Hayward’s residential customers were transitioned from PG&E to EBCE. EBCE is the new electricity supplier in Alameda County, providing competitively priced and greener energy than PG&E.
While EBCE provides the power to its customers, PG&E is still responsible for delivery, customer service, and billing. For this reason, electricity customers will continue to receive a single monthly bill from PG&E. The bill includes EBCE’s charge for electricity generation and PG&E’s charges for their services.
Most Hayward residents and businesses are enrolled in EBCE’s Brilliant 100 product, which is priced the same as PG&E rates, but sourced from 100% carbon-free energy (a mix of hydropower, solar, and wind). Customers who choose to opt down to Bright Choice will still receive greener energy than that provided by PG&E, but will receive it at a slightly discounted rate when compared to PG&E. Customers who opt up to EBCE’s greenest product, Renewable 100, will pay slightly more than they would pay for PG&E’s product and will be utilizing 100% renewable energy.
Comparing your EBCE charges to what you would have paid PG&E for the same amount of power can be complicated, so community members are encouraged to check out the step-by-step instructions offered on EBCE’s website. Residential bill explanations can be found at www.ebce.org/residential-billing-page; commercial bill explanations can be found at www.ebce.org/commercial-billing-page.
For additional questions and information about EBCE electricity bills, contact EBCE at 1-833-699-EBCE (3223).