RFP# 2201‐081621: Hayward Communications Center Needs Assessment For the Police Department and Fire Department
INTRODUCTION:
NOTICE IS HEREBY given that the City of Hayward invites sealed proposals for a phased needs assessment and strategic planning process for the Hayward Communications Center (HCC). Each proposal shall be in accordance with the general provisions for purchase of work and services on file in the office of the Purchasing Department, 777 B Street, Hayward, CA 94541, where copies of said conditions and specifications may be inspected or obtained. All proposals must be in the format specified, enclosed in a sealed envelope and clearly identified with RFP title, number, company name and due date.
Deliver proposals to the Purchasing Department at the address indicated above on or before Friday, September 24, 2021 @ 3:30 p.m. It is the sole responsibility of the proposing firm to ensure that proposals are received prior to the closing time as late bids will not be accepted and will be returned unopened.
BACKGROUND:
The City of Hayward is seeking a consultant to conduct a needs assessment and strategic planning effort for the City’s Communications Center. The project entails:
- Assessing HCC operations (including call volumes and deployment outcomes, workflow, staffing, and technology) alongside current community and organizational needs and projected future needs. Identify strengths and opportunities to better match operations to needs.
- Developing recommendations for operational, structural, and/or physical improvements to the HCC based on assessment findings and established best practices in the field and/or promising evidence‐based, innovative practices. This could include recommendations regarding bifurcation or further separation of duties/responsibilities between police and fire dispatch or other recommendations to enhance and improve service to the community.
- Creating an implementation plan for the recommended changes includes costing, prioritizing short‐, medium‐, and long‐term activities and a recommended pathway to accreditation.
SCHEDULE:
EVENT | DATE |
|---|---|
| Issue Date of RFP | Aug. 17, 2021 |
| Last Day for Questions/Clarifications | Sept. 8, 2021 |
| Deadline for Receipt of Proposal | Sept. 24, 2021 |
| Review Period of Proposals | Sept. 27 - Oct. 5, 2021 |
| Invitation to Interviews | Oct. 5, 2021 |
| Award Date | Oct. 14, 2021 |
| Work Commence | Nov. 2, 2021 |
CONTACTS:
Administrative questions regarding bidding procedures should be directed to Rita Perez, Purchasing Manager, (510) 583‐4801; Rita.Perez@Hayward‐ca.gov.
Questions relating to the project management should be directed to Shanalee Gallagher, Project Manager; Shanalee.Gallagher@Hayward‐ca.gov.
COMMUNICATION REGARDING THIS RFP:
All communication from prospective proposers regarding this RFP must be in writing by email to Shanalee.Gallagher@Hayward‐ca.gov. Communication by telephone or in person will not be accepted.
Attempts by or on behalf of a prospective or existing vendor to contact or to influence any member of the selection committee, any member of the City Council or any employee of the City of Hayward with regard to the acceptance of a proposal may lead to elimination of that vendor from further consideration.
LAST DAY FOR QUESTIONS:
The last day to submit questions is Sept. 8, 2021 at 11:00 AM. This will allow sufficient time for any addenda to be issued by the City to all proposers. All questions must be submitted in writing via email to Shanalee.Gallagher@Hayward‐ca.gov.
ADDENDUMS & RELEVANT DOCUMENTS
