Proposed Water and Sewer Rate Changes

The City of Hayward is currently proposing increases to its water and sewer rates which, if adopted, will be effective October 1, 2019 and October 1, 2020.

What do water rates pay for?

Water rates are established to pay for the costs of purchasing and delivering water to customers and are determined through an assessment of revenue requirements and anticipated water purchase volumes.  Bimonthly water bills consist of two parts:  1) the fixed service fee, which pays for services that do not vary with the volume of water purchased, such as meter maintenance and debt service; and 2) the water usage fee, which pays for costs associated with water consumption, such as the purchase of water from San Francisco Public Utilities Commission and energy related expenses.

How would water rates change?

The recommended water rate adjustments would include no change to the water usage fee, which pays for the costs associated with actual water consumption (i.e. the water used in your home or business as measured by your water meter).

The fixed bimonthly water service fee will result in overall bill increases averaging about 3.1% for most customers in each year.

What do sewer rates pay for?

Sewer service charges pay for the cost of collecting, treating, and disposing of wastewater. Rate calculations follow the guidelines developed by the State Water Resources Control Board to ensure that sufficient revenues are collected to operate and maintain the system, cover all obligations of the Sewer Fund, and that the costs of providing service are equitably distributed among customer classes based on their use of the system. Sewer service charges are billed as standard fixed amounts for residential customers and as a cost per hundred cubic feet (ccf) of water consumed for non-residential customers, based on the strength of the discharged wastewater.

How would sewer rates change?

The recommended residential sewer service charge is proposed to increase by 4.4% in each of the two years, with non-residential increases of up to 7.3% per year. Economy and Lifeline rates, automatically applied to billings where metered water consumption is significantly lower than the standard usage, are proposed to decrease by 4.3% per year based on the cost analysis for providing service.

When will the rates be considered for adoption by the City Council?

A public hearing will be held regarding the proposed rate adjustments on Tuesday, July 2, 2019, at 7:00 p.m., at Hayward City Hall, 777 B Street.

Who can I contact if I have questions about the proposed rates?

For more information, call the Public Works & Utilities Department at (510) 583-4700 or email us at

Related Documents

Please find proposed recycled water rates here.