2020 Water and Sewer Rate Changes

Special Notice: In response to COVID-19, the Hayward City Council approved postponing the effective date of the planned increase to water service fees from October 1, 2020 to January 1, 2021. The planned sewer service rate increase will remain effective beginning October 1, 2020. More details about the decision, which was made at the September 15, 2020 City Council Meeting, can be found here.

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What do water rates pay for?

Water rates are established to pay for the costs of purchasing and delivering water to customers and are determined through an assessment of revenue requirements and anticipated water purchase volumes.  Bimonthly water bills consist of two parts:  1) the fixed service fee, which pays for services that do not vary with the volume of water purchased, such as meter maintenance and debt service; and 2) the water usage fee, which pays for costs associated with water consumption, such as the purchase of water from San Francisco Public Utilities Commission and energy related expenses.

How have water rates changed?

The water usage fee, which pays for the costs associated with actual water consumption (i.e. the water used in your home or business as measured by your water meter) has not changed. For most residential customers with a 5/8" meter, the fixed bimonthly water service fee will increase from $28 to $32 ($2 per month). [In response to COVID-19, this rate increase has been postponed from October 1, 2020 to January 1, 2021.] Similar percentage increases will go into effect on January 1, 2021 for all other meter sizes (for a complete list of proposed fees - see "Related Documents" below).

What do sewer rates pay for?

Sewer service charges pay for the cost of collecting, treating and disposing of wastewater. Rate calculations follow the guidelines developed by the State Water Resources Control Board, to ensure that sufficient revenues are collected to operate and maintain the system, cover all obligations of the Sewer Fund, and that the costs of providing service are equitably distributed among customer classes based on their use of the system. Sewer service charges are billed as standard fixed amounts for residential customers and as a cost per hundred cubic feet (ccf) of water consumed for non-residential customers, based on the strength of the discharged wastewater.

How have sewer rates changed?

The residential sewer service charge will increase by approximately 4.4%, effective October 1, 2020. Economy and Lifeline rates, automatically applied to billings where metered water consumption is significantly lower than the standard usage, will decrease by about 4.3% based on the cost analysis for providing service.

Who can I contact if I have questions about my bill?

For questions about your bill, please call 510.583.4600 and a customer service representative will assist you.

Related Documents


Please find the adopted recycled water rates here.