Water and Sewer Rates

On July 20, 2021, the Hayward City Council approved adjustments to water rates, sewer rates, and rate structure, effective October 1, 2021.

See Adopted Rates

What do water rates pay for?

Water rates are established to pay for the costs of purchasing and delivering water to customers and are determined through an assessment of revenue requirements and anticipated water purchase volumes. Bimonthly water bills consist of two parts:  1) the fixed service fee, which pays for services that do not vary with the volume of water purchased, such as meter maintenance and debt service; and 2) the water usage fee, which pays for costs associated with water consumption, such as the purchase of water from San Francisco Public Utilities Commission and energy related expenses.

How have water rates changed?

The adopted water rates and fees will result in overall bi-monthly bill increases ranging from 0.8% to 1.5% for most single-family residential customers in the first year. For example, a family that uses an average of 15 ccf of water in a two-month billing period, or about 187 gallons per day, will see an average 1.2% increase in its bi-monthly billing, from $128.38 to $129.86 the first year and a further 3.1% increase to $133.86 in the second year. Most non-residential customers will see similar modest increases or small decreases in the first year and about 3% increases in the second year.

What do sewer rates pay for?

Sewer service charges pay for the cost of collecting, treating and disposing of wastewater. Rate calculations follow the guidelines developed by the State Water Resources Control Board, to ensure that sufficient revenues are collected to operate and maintain the system, cover all obligations of the Sewer Fund, and that the costs of providing service are equitably distributed among customer classes based on their use of the system. Sewer service charges are billed as standard fixed amounts for residential customers and as a cost per hundred cubic feet (ccf) of water consumed for non-residential customers, based on the strength of the discharged wastewater.

How have sewer rates changed?

Residential sewer rates will increase by 3.8% in each year shown below. The following table lists the adopted residential sewer service charges.

Non-residential sewer bills are generally expected to increase by between 7.2 and 7.7% over two years. If you need assistance in calculating the impact of the proposed rate adjustments, please contact the Department of Public Works & Utilities at (510) 583-4700 or by email at utilities.administration@hayward-ca.gov.


Who can I contact if I have questions about my bill?

For questions about your bill, please call 510.583.4600 and a customer service representative will assist you.

Documents regarding the adopted rates, effective October 1, 2021:

Looking for information about recycled water rates? Click here.