California Water & Wastewater Arrearage Payment Program (CWWAPP)
The Hayward Water System recently applied for and was awarded one-time financial relief on behalf of customers who have struggled to pay their utility bills during the COVID-19 pandemic. The funding was made available through the California Water and Wastewater Arrearage Payment Program (CWWAPP), which is offered by the State Water Resources Control Board and is funded by the federal American Recue Plan Act. Residential and commercial customers with outstanding bills for service dates between March 4, 2020 and June 15, 2021 were eligible to receive funds through CWWAPP.
Customers do not need to apply for this program.
Based on guidance, qualifications, and availability of funds received from the State, the Hayward Water System determined your eligibility and applied on your behalf. Each customer’s account was automatically credited based on the eligible amount owed and funding available from the State.
Customers will receive a notification letter by mail should their account be credited.
Water and/or wastewater customers with eligible overdue balances will receive a notification by mail confirming the amount that will be posted to their account and their remaining outstanding balance.
All water and wastewater credits have been posted to customer accounts.
On March 9, 2022, credits for eligible water bills were posted to customer accounts, and on June 30, 2022, credits for eligible sewer bills were posted to customer accounts. No futher credits through CWWAPP will be applied.
Frequently Asked Questions:
Do I need to apply for CWWAPP?
No. Hayward Water System staff reviewed the State guidelines to determine which customers were eligible and applied to the State of California to receive funding on their behalf. If the Hayward Water System determined your account was eligible for CWWAPP, we credited your account and you will receive a notice by mail of the credited amount.
I received CWWAPP assistance, but it didn’t cover my entire balance. What should I do?
The City is offering payment arrangement plans to customers with a remaining balance after the CWWAPP credit has been applied to their account. Contact Hayward Water System Customer Service at 510-583-4600 or email HSS@hayward-ca.gov to establish a payment arrangement.
If you need additional assistance paying down any remaining water debt, you may also be eligible for other State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which is administered through the California Department of Community Services and Development (CSD), and began in June 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website at: www.csd.ca.gov/waterbill. Learn more about other state assistance programs and apply at https://csd.ca.gov/.
There are charges on my bill for water, wastewater, and emergency services facilities tax (excise tax). Will CWWAPP pay all of it?
No. Only eligible balances for water and wastewater (sewer) are approved to be credited under this program. Charges that are not for water and wastewater, such as excise tax charges, are not covered by CWWAPP.
What are the City's policies and guidelines for the establishement of payment arrangements and discontinuation of residential water service for non-payment of charges?
View the policies below.