On June 20, 2023, the Hayward City Council approved adjustments to water rates, sewer rates, and recycled water rates effective October 1, 2023 and October 1, 2024. 

See Current Rates

What do water rates pay for?

Water rates are established to pay for the costs of purchasing and delivering water to customers and are determined through an assessment of revenue requirements and anticipated water purchase volumes. Bi-monthly water bills consist of two parts:

• The fixed service fee, which pays for services that do not vary with the volume of water purchased, such as meter maintenance and debt service; and
• The water usage fee, which pays for costs associated with water consumption, such as the purchase of water from San Francisco Public Utilities Commission and energy related expenses.

How have water rates changed?

The adopted water rates and fees will result in an overall 10% increase to both bi-monthly fixed service fees and commodity rates in each of the two years for both residential and non-residential customers.  For example, a family that uses an average of 12 ccf of water in a two-month billing period, or about 150 gallons per day, will see a 10% increase in its bi-monthly billing, from $111.66 to $122.89 the first year and a further 10% increase to $135.24 in the second year. 

Water Usage Tiers and Rates:

Residential Rates for Single Family & Multi-Family*:

Non-Residential:

Irrigation:

Hydrant:

Bi-monthly Water Service Fees

Residential & Non-Residential:

Fireline:

What are the water costs for everyday activities with the adopted rates?

1. Load of Laundry: 21¢

1. Minute Shower: 16¢

1. Toilet Flush: 2¢

1. Gallon of Drinking Water: 1¢

What do sewer rates pay for?

Sewer service charges pay for the cost of collecting, treating and disposing of wastewater. Rate calculations are consistent with industry practices to ensure that sufficient revenues are collected to operate and maintain the system and cover all obligations of the Wastewater Operating Fund. Sewer service charges are billed as standard fixed amounts for residential customers and as a cost per hundred cubic feet (ccf) of water consumed for non-residential customers, based on the strength of the discharged wastewater.

How have sewer rates changed?

Residential sewer rates will increase by 7% in each of the next two years as shown below. The following table lists the adopted residential sewer service charges.

Monthly Residential Sewer Service Charges:

Non-Residential Sewer Service Charges for Coded Users

(per ccf of metered water use)

With Seperate Irrigation Meter:

Without Seperate Irrigation Meter:

Sewer Service Changes for Critical Users *:

Non-residential sewer bills will increase by 7% in each of the next two years. If you need assistance in calculating the impact of the rate adjustments, please contact the Department of Public Works & Utilities at (510) 583-4700 or by email at utilities.administration@hayward-ca.gov.

For questions about your bill, please call (510) 583-4600 and a customer service representative will assist you.