Dr. Emily Young is a licensed clinical psychologist with expertise in child, family, and community mental health. She earned her Psy.D. in Clinical Psychology with a Child and Family emphasis from the California School of Professional Psychology and graduated cum laude from Georgetown University with dual majors in Psychology and English. Since 2013, she has served as Administrator of the Youth and Family Services Bureau, overseeing programs that support the Hayward community through mental health counseling, case management, prevention services, and crisis intervention. Her work focuses on collaboration with law enforcement, schools, and community partners to promote positive outcomes while reducing contact with the justice system. Dr. Young is committed to advancing trauma-informed care, positive youth development, and systems that foster long-term well-being. 

Lynnette Davis, LMFT earned her Master of Science in Counseling from California State University, Hayward in 2001. Since beginning her career with YFSB as an intern in 2000, she has held a range of progressively responsible roles within the unit. Her professional experience encompasses development and coordination of diversion programs, delivery of school-based counseling services, extensive work with youth and families in a therapeutic setting, crisis intervention and critical incident response, as well as program planning and policy development.

Since December 2012, Ms. Davis has served as Counseling Supervisor, overseeing counselors in the Positive Youth Development (PYD) Programs, School-Based Programming, and Youth Diversion Programs.

Cecilia Chavez, LCSW, is an experienced clinical social worker with a diverse background across various professional settings. She has worked in community outpatient mental health clinics, community health clinics, school-based programs, residential environments, and home visiting programs, serving populations ranging from children to adults (ages 0–65).

Cecilia began her career with the Youth Service Center Program in March 2012 as a family counselor, later advancing to the role of Counseling Supervisor in April 2019. In her leadership role, she is dedicated to guiding and supporting counselors in delivering trauma-informed and culturally sensitive services to youth and families. Her commitment to fostering an environment of care and growth ensures that clients receive the highest standard of support tailored to their unique needs.

Jacqueline Bautista, LMFT, has served the City of Hayward for over 20 years, beginning her career with the Hayward Police Department as an intern before advancing through roles as Case Manager, School-Based Counselor, and now Behavioral Health Coordinator for the HEART Program.

In her current role, she oversees the LINK Team, a mobile crisis response unit that provides compassionate, community-based alternatives to law enforcement intervention for individuals experiencing behavioral health crises, substance use issues, or homelessness. Jacqueline is dedicated to strengthening the continuum of care in Hayward through collaboration, crisis response, and connection to essential mental health and case management services.

Perla O’Shea, Management Analyst, has served with the City of Hayward for 17 years, 10 of those years have been at YFSB. She began her career as the Patrol Secretary in 2008 and had multiple assignments within the Police Department before transferring to YFSB in 2015.

Her role at YFSB includes budget management for the unit, financial reporting and invoice generation for multiple partners, general administrative tasks, as well as greeting clients, assisting our counseling staff with client related needs. In addition, she is also an administrative advisor our Explorer Post at Hayward PD.

Family Counselors and Positive Youth Development Service Coordinators represent several decades of experience working with youth and families in Hayward. All Family Counselors have Masters or Doctoral level degrees in counseling, social work or psychology and most are licensed mental health providers. YFSB specializes in providing family-focused services, crisis intervention, working with youth on probation and providing school-based supports. As a result, the YFSB counselors and service coordinators are particularly skilled in these areas. The YFSB providers are also experienced in working within a law enforcement setting and collaborating with police officers.

The YFSB staff has several bilingual Spanish speakers who are able to offer services to Hayward’s monolingual Spanish speaking community.

LINK Mobile Mental Health Clinicians and Service Coordinator who work on the LINK team bring specialized expertise in providing field-based support to individuals experiencing behavioral health crises, substance use challenges, and homelessness. They all have degrees in counseling, psychology or social work, with the two Mobile Mental Health Clinicians holding Master’s degrees. The LINK staff members are also particularly skilled at working within first responder systems, working closely alongside the police and fire departments, street outreach teams, and other community partners to deliver a coordinated, person-centered response.

The LINK team is able to provide services in Spanish and American Sign Language, affirming our value of meeting community members with respect, understanding, and culturally responsive care.