Here’s how HPL to Go works:
Place items on hold online at https://bit.ly/hpltogo. You can also call us at 510-881-7980 from 11:00 a.m. - 1:00 p.m. or 3:00 p.m. - 5:00 p.m. Monday - Saturday.
You will be notified by phone once your items are ready for pickup. Please wait to hear from us before coming to pick up your items!
Items may be picked up on Monday, Wednesday, or Saturday from 1:00 - 4:00 p.m. at the Downtown Library (888 C Street). Walk up to our service desk near the Mission Avenue library entrance, give us your name and the last 4 digits of your phone number, grab your bag and go!
Please note: You must follow social distancing guidelines and be wearing a mask/facial covering to receive service.
Borrowed materials may also be returned at the Downtown Library beginning June 29th.
For additional information please call (510) 881-7980 between 11:00 a.m. - 1:00 p.m. or 3:00 p.m. - 5:00 p.m., Monday through Saturday or email firstname.lastname@example.org.
FREQUENTLY ASKED QUESTIONS
What if I already had an item being held for me when the library closed?
If you had an item on hold before the library closed, we will contact you as soon as it is ready for pickup.
How do I place an item on hold?
How many holds can I place?
You can place up to 15 holds per account.
Can I place a hold on items in person at the library?
No. Customers can only place their holds on the website or by phone. Customers will not be able to place a hold in person at this time.
Do you provide same-day pick up?
No. We cannot guarantee same-day processing of holds. For the safety of our customers and staff, we are following safety guidelines before distributing materials.
How long will it take to receive my hold?
Due to the volume of requests received, processing and fulfilling of requests may take longer than usual. The status of your request can be viewed by logging into your account
Can I place Link+ requests at this time?
No. Due to the current situation, Link+ has been suspended until further notice.
How long will my items stay on the hold shelf? What if I missed the deadline for pickup?
Materials will be held for 7 days. Any items not picked up after 7 days will be pulled from the hold shelf, so other customers can check them out.
Do I need to go into the library to pick up my hold?
No, for the safety of our staff and customers, all transactions are being done outside of the building.
Will staff be able to answer questions I have about my account when I come to pick up my holds?
No, for the health and safety of customers and staff, we will not be able to provide in-person assistance with any account questions or issues you may have. You can also call us at 510-881-7980 from 11:00 a.m. - 1:00 p.m. or 3:00 p.m. - 5:00 p.m. Monday - Saturday, or via email at email@example.com
How long are items checked out?
Items are checked out for 3 weeks. However, items can be renewed up to two times unless another patron has placed a hold on the item. You will get an email about the status of your items three days before they are due. You can always check the due date of your items by logging into your account