Satisfaction Survey Results

We recently asked for your input regarding the Hayward Police Department's customer service, here is what you told us:

1. Overall, how responsive is the Hayward Police Department in meeting your needs?

 
Graph showing the percentages of responses to each question.
 
Answer ChoicesResponses 
Not responsive8.10%53
Somewhat responsive27.83%182
Neutral27.83%182
Very responsive36.24%237
TOTAL654
 

2. I feel that the Hayward Police Department understands my concerns and takes the proper steps to address problems in my neighborhood.

   
Graph showing responses to the questions
   
Answer ChoicesResponses 
Not at all13.03%86
Somewhat31.06%205
Neutral25.61%169
Very much so30.30%200
TOTAL660
 

3. I feel that Hayward Police Department employees are courteous, respectful and professional when interacting with me or other community members.

   
Bar Graph showing the response numbers
   
Answer ChoicesResponses 
Not at all3.93%26
Sometimes12.99%86
Neutral14.50%96
Most of the time29.15%193
Everytime39.43%261
TOTAL662
 

4. What is your primary concern when it comes to crime in Hayward? Please explain in the comment box.

   
Graph showing response numbers
   
Answer ChoicesResponses 
Burglary50.49%309
Robbery11.60%71
Gangs11.44%70
Drugs9.64%59
Traffic-related15.20%93
Domestic Violence1.63%10
TOTAL612
   

5. What would you like the Hayward Police Department to improve on? More than one answer is acceptable.

  
   
Graph showing response numbers
   
Answer ChoicesResponses 
Response times32.14%206
Follow-up investigations29.17%187
More patrols in my neighborhood77.54%497
Better community engagement27.15%174
More traffic/parking control35.41%227
TOTAL RESPONDENTS641
   

Download the results PDF