COVID-19 Updates and Response Information

The City of Hayward is in continuous communication with Alameda County Public Health about COVID-19 and will share any important updates on this page as well as our social media channels.

City of Hayward at Sunset

UPDATE AS OF: DEC. 4, 2020

What Hayward is doing:

For a list of resources for the community visit our COVID-19 Community Resources page.

COVID-19 Homelessness Response Efforts:

Hand-Washing Stations

To provide increased sanitation options to the unhoused community, the City has placed eight hand-washing stations throughout Hayward. The stations will be in place for the duration of the shelter-in-place order

Alameda County Project Roomkey

Staff are in coordination with Alameda County to utilize 393 identified hotel rooms in Oakland as locations where COVID-19 positive homeless individuals can go. Some of these hotel rooms are available to high-risk homeless individuals who have other co-morbidity conditions that make them exceptionally vulnerable to COVID-19. To date, one individual from the Firehouse clinic has been referred to this service, however, declined.

An RFP was released in March to add additional hotel beds to Project Roomkey.

Increased Meal Offerings at Navigation Center

To help Navigation Center residents comply with the shelter-in-place order, the City is providing two meals daily to the Navigation Center, in addition to the one meal that is already provided. The meals are procured from local Hayward businesses.

RV Site

The City has received ten RV trailers from the City of Oakland, made available through the State. These RVs will be used to provide isolation housing for vulnerable homeless individuals and families. There are seven family RVs and three individual/couple RVs. BACS will provide on-site support and oversight. Staff are currently developing the referral process and will be able to begin the service in the next few days.

Matt Jimenez Community Center

An interdepartmental group of staff explored converting the Matt Jimenez Community Center into a service center for symptomatic unhoused individuals. The Center would have served as both a waiting area for individuals who had taken the test at the Firehouse clinic as well as a temporary shelter for COVID positive individuals. Due to perceived low demand for these services, staff are not pursuing this option at this time, however, could erect this service should the need arise.

Learn more about Hayward Unified School District's response and closures on their website

Latest Updates:

* For archived communications, see below.

Department Updates:

The Permit Center will be closed to the public until April 30, 2020. For for assistance please contact: Permit Tech at (510) 583-4005 or


Building inspections will take place during this time frame provided that Social Distancing Requirements are met, including maintaining a minimum 6 feet from other individuals.


See Planning Division regarding application intake procedures during COVID-19. Information about vehicle-based gatherings during COVID-19 Shelter-in-Place Order and information about Temporary Outdoor Dining Permit during Shelter-in-Place Order.

Most other staff are working from home, so to reach other divisions, call the numbers below, or e-mail your staff contact directly.

  • Building Division, (510) 583-4140
  • Fire Department, (510) 583-4900
  • Planning Division, (510) 583-4216 or email
  • Code Enforcement Division, please contact your code inspector directly or the telephone number shown on the letter you received.

Development Services Department Permit Center

Dear Hayward Executive Airport Tenant:

Effective April 29, 2020, Alameda County joined other San Francisco Bay Area jurisdictions to extend the orders for residents to shelter in place until Sunday, May 31, 2020 to help slow the spread of Novel Coronavirus (COVID-19). More information can be found on the City’s website:

Hayward Executive Airport remains open 24-hours a day, 7-days a week for aircraft operations. In addition:

  • The FAA Hayward Air Traffic Control Tower is open daily from 0900 to 2100 Local Time
  • The airport’s two fixed base operators, APP Jet Center and Meridian Hayward, are open
  • Many of the other 38 commercial providers remain open – however, please call ahead to confirm the customer service hours currently in effect

 Regarding the airport administration building and the City’s airport administration office:

  • The airside door will remain open to tenants 7-days a week, from 0800 to 2130 Local Time, to provide access to restrooms, the flight planning room, and the pilot lounge
  • The landside door will remain closed
  • The meeting room will remain closed and all meetings are cancelledExtra steps will be taken to clean surfaces of the buildin
  • The City’s administrative office is not accessible, but a reduced number of administrative staff on duty can be reached by a landline telephone located on a podium just outside of the interior office door during regular business hours, 0800 to 1700 Local Time, Monday through Friday. You may also contact the staff by phone at 510-293-8678
  • A reduced number of airport maintenance staff remain on duty to perform essential functions Rental payments may be placed in the lockbox located near the main exterior entrance to the administration building or sent by U.S. Mail
  • By order of the Interim Health Officer of Alameda County, face coverings are required when in public areas Additional information will be distributed to tenants by email and on this webpage as it becomes available.

If you have questions, please contact airport staff at 510-293-8678 during regular business hours or at 510-385-1104 at other times. Thanks for your cooperation. 

Due to the Shelter in Place in addressing the COVID-19 pandemic, effective August 31, 2020, the following front counter hours will be implemented:

  • Front Counter will be open Monday through Friday from 9am to 4pm.
  • Front Counter will be open every Saturday from 9am to noon for vehicle releases and report requests only.

The Records Unit is committed to assisting the public during this difficult time and we thank you for your understanding. Should you have any questions, please contact our non-emergency line at (510) 293-7272.



The Hayward Animal Shelter will be limiting their response to field calls to only public and animal safety calls until June 8th. Public & animal safety calls would include but are not limited to: animals loose and acting aggressively, in-progress animal attacks on a person or other animal, sick/injured animals, animal rescues, animal welfare checks depending on the reported concerns.


Hayward Police Department Hayward Animal Shelter


Hayward Public Library services that were being provided curbside will be suspended in compliance with the new order, which takes effect at 12:01 a.m. Monday, Dec. 7, and will remain in effect until Monday, Jan. 4.
Library book-return boxes will be locked through the period, and fines for late return of library materials will remain unenforced.


Hayward Public Library

In response to the novel coronavirus, COVID-19, the Housing Division, in-person office hours are cancelled through the end of April.
Staff will still be available to assist the public by phone and e-mail.
Housing Division staff can be reached directly at 510-583-4454. Para español llamar 510-909-8971. 
Effective March 24, 2020, in response to the COVID-19 pandemic and corresponding state and local emergency orders, the Hayward City Council voted to adopt a Temporary Moratorium on Evictions to prevent displacement of tenants impacted by the COVID-19 pandemic. Click here for additional information about the Temporary Moratorium on Evictions.
The City is offering free mediation services for landlords and residential tenants to help negotiate reasonable repayment plans for tenants unable to pay rent due to COVID-19. Click here to request free mediation services.
Maintenance Services' response to reports of accumulated litter, illegal dumping and graffiti may be delayed due to crew deployment adjustments.



Street-sweeping and related parking enforcement will continue on their normal schedule EXCEPT on Dec. 24 and 25, & Jan. 1


Maintenance Services Department