COVID-19 Updates and Response Information

The City of Hayward is in continuous communication with Alameda County Public Health about COVID-19 and will share any important updates on this page as well as our social media channels.


The Alameda County Health Officer Dr. Erica Pan joined six other Bay Area public health jurisdictions to issue an order for all Alameda County residents to shelter in place to slow the spread of novel coronavirus (COVID-19) and preserve critical health care capacity across the region. On March 31, we extended our Shelter in Place Order through May 3, 2020.

Updated 4/2/2020: Alameda County joined Contra Costa, Marin, San Francisco, San Mateo, and Santa Clara counties with the City of Berkeley on a legal order directing their respective residents to shelter at home for three weeks beginning March 17.  The order limits activity, travel and business functions to only the most essential needs. The guidance comes after substantial input from the U.S. Centers for Disease Control and Prevention (CDC) and best practices from other health officials around the world. SHELTER-IN-PLACE FREQUENTLY ASKED QUESTIONS


Additional Information:

What Hayward is doing:

For a list of resources for the community visit our COVID-19 Community Resources page.

Learn more about Hayward Unified School District's response and closures on their website

What is COVID-19?

  • COVID-19 is the name of the novel coronavirus that is responsible for this outbreak.
  • Coronaviruses are a family of viruses that typically cause mild respiratory infections like the common cold but also more severe (and potentially deadly) infections. They are zoonotic diseases, meaning they are transmitted between animals and people.
  • Coronaviruses are typically transmitted from person to person through respiratory droplets and close contact.
  • Common signs of infection include runny nose, cough, fever, sore throat and shortness of breath. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.

To learn more visit the Centers for Disease Control and Prevention (CDC) website:

Frequently Asked Questions


The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

Hayward Police Department:

Our records department will be open to the public from 8AM to Noon (Monday thru Friday) for vehicle releases only. Requests for reports can be made online, but they won’t be available for pickup until after April 30th. All other services and questions will be answered via phone at (510) 293-7272 Monday thru Friday, between 8 a.m. to 4 p.m.


Appointments for the release of property held for safekeeping will be scheduled on Wednesdays only. To make an appointment please call (510) 293-7046.


The Hayward Animal Shelter will be open from 1pm to 5pm (Tuesday through Saturday) for essential services only (lost pet recovery, turning in a stray dog, or turning a sick/injured animal). For more information call (510) 293-7200.

Hayward Executive Airport:

Hayward Executive Airport remains open 24-hours a day, 7-days a week.  In addition:

  • The FAA Hayward Air Traffic Control Tower is open

  • The airport administrative and maintenance staffs are at a minimum

  • The airport’s two fixed base operators, APP Jet Center and Meridian Hayward, are open

  • Many of the other 38 commercial tenants remain open – however, please call ahead to confirm that regular business hours are in affect

To learn more about the airports response visit their webpage.


  • The City of Hayward has suspended all street-sweeping operations, street-sweeping parking regulations and enforcement of those rules. Read more here.


  • Effective, Friday, the 13th of March, Hayward Public Library (HPL) will be closed. Learn more here.


The Permit Center will be closed to the public until April 30, 2020. During this time building permits will be issued for emergency repairs only; for assistance please contact: Alexandrea Sepulveda at (510) 583-4136 or


Building inspections will take place during this time frame provided that Social Distancing Requirements are met, including maintaining a minimum 6 feet from other individuals.


See Planning Division regarding application intake procedures during COVID-19.


Most other staff are working from home, so to reach other divisions, call the numbers below, or e-mail your staff contact directly.

  • Building Division, (510) 583-4005
  • Fire Department, (510) 583-4900
  • Planning Division, (510) 583-4216 or email
  • Code Enforcement Division, please contact your code inspector directly or the telephone number shown on the letter you received.


Spanish Video

Handwashing is one of the best ways to protect yourself and your family from getting sick. Learn when and how you should wash your hands to stay healthy.


You can help yourself and your loved ones stay healthy by washing your hands often, especially during these key times when you are likely to get and spread germs:

  • Before, during, and after preparing food
  • Before eating food
  • Before and after caring for someone at home who is sick with vomiting or diarrhea
  • Before and after treating a cut or wound
  • After using the toilet
  • After changing diapers or cleaning up a child who has used the toilet
  • After blowing your nose, coughing, or sneezing
  • After touching an animal, animal feed, or animal waste
  • After handling pet food or pet treats
  • After touching garbage

Follow these five steps every time.

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.

  3. Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.

  4. Rinse your hands well under clean, running water.

  5. Dry your hands using a clean towel or air dry them.

Use Hand Sanitizer When You Can’t Use Soap and Water.


Washing hands with soap and water is the best way to get rid of germs in most situations. If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains at least 60% alcohol. You can tell if the sanitizer contains at least 60% alcohol by looking at the product label.


How to use hand sanitizer.

  1. Apply the gel product to the palm of one hand (read the label to learn the correct amount).
  2. Rub your hands together.
  3. Rub the gel over all the surfaces of your hands and fingers until your hands are dry. This should take around 20 seconds.


Map of public handwashing stations