The library will be closed until further notice. How will this affect you and how can you continue to access library services?
For updates on COVID-19 and on City services, please visit https://www.hayward-ca.gov/covid-19.
Q. When will the library re-open?
A. At this time, it is unknown when we will re-open. Even though the library is closed, you can use our new HPL to Go service to check out books and media - check the FAQ for more information. We appreciate your patience and will provide updates as soon as we have more information.
Q. Do I need to return my books or movies?
A. Items may be returned to the Downtown Hayward Library (888 C Street). Book drops at the Weekes Branch remain locked.
Q. When will my books or movie be due? Will I be charged late fees?
A. Please check your library account to find the due dates for your items. You will not be charged late fees during the closure.
Q. Can I pick up my held books or movies?
A. Yes! Use our new HPL to Go service to place holds and pick up your items.
Q. Can I renew my library card?
A. Please write to us at firstname.lastname@example.org to renew your card.
Q. Can I get a library card online?
A. Yes! You can fill out the library card application online, and if you include your email address, we'll send you your new card number within 1 business day. As soon as you have that number, you can start using online resources. You can pick up your physical card once the library is open again.
Have a library card, but it's expired? Email email@example.com and we'll fix that for you.
Q. What online resources are available?
A. Using your library card you can:
Borrow and read e-books
Listen to audiobooks
Stream movies and TV
Take a class
Learn a language
...and so much more!
Q. How do I access the online resources?
A. See all the options on our Resources page. Please note: Overdue fines and other fees will not prevent you from using the online resources!
Q. What is my PIN?
A. Try the last 4 digits of your phone number. If that doesn't work, please e-mail us at firstname.lastname@example.org.
Thank you for your support and understanding. We are looking forward to welcoming you back through our doors when we reopen!