City of Hayward - Heart of the Bay

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The purpose of the City of Hayward's Website is to advance the public's health, safety and welfare by providing information for and interacting with Hayward residents, businesses, and visitors. This policy is applicable to the City Website which is defined as any internet or intranet web page which represents itself as the City or any of its departments.


For purposes of this policy, an "external link" is a hyperlink from the City Website to a website maintained by another party. Neither the City Website nor the external links listed on such website constitute a forum for expressive activity by members of the public. Rather, the purpose of the City Website and the external links is to provide information about City services, officials and attractions and to promote the public's health, safety and welfare. The City is not responsible for, does not endorse, and cannot assure the accuracy of information on these outside web sites. (See Disclaimer of Endorsement below.)

Every request by a person or entity to have the City provide a link from its website to the requesting party's website must undergo review to determine its relevance and appropriateness to the City Website's mission. The City Manager or his/her designee will review the merits of the requested link, keeping in mind the criteria and examples listed below, to determine whether the link serves the overall purpose of the City Website.

A redirection page will appear when a user chooses an external link on the City Website. There will be a message alerting users that they are leaving the City Website and entering another website. The City is not responsible for the privacy practices, security or the content of sites other than the City Website.
  • At its discretion the City may provide links to external websites of educational and other governmental organizations, organizations that have contractual and funding relationships with the City, organizations that provide government related information and/or services not available on an official government website, and services that support the strategic and operational goals of the City.
  • The City reserves the right to determine how and where external links will appear on its web site.
  • Links to commercial sites which provide a public or community service, but also display commercial advertising or promotional material, may be included within the City Website when the City Manager or his/her designee has made a good faith determination that:
    • the City's independent replication of the information targeted for linkage is unfeasible due to financial or other considerations; and
    • no non-commercial site provides the information targeted for linkage; and
    • the information targeted for linkage greatly enhances the usefulness of the City website and services it provides.
  • The City Website will not provide links to sites that promote or exhibit bias, discrimination, pornography, libelous or otherwise defamatory content.

Links to the City of Hayward's Website

Advance permission to link to the City Website is not necessary. However, the party linking to the City Website should be aware that its sub-pages may change at any time without notice. Entities and individuals linking to the City Website shall not present the City's website content as its own, or otherwise misrepresent the City Website's content or misinform users about the origin or ownership of its content. Any link to the City Website should be a full forward link that passes the client browser to the City Website unencumbered. The web browser's "back" button should return the visitor to the originating site if the visitor wishes to back out.

Disclaimer of Endorsement

The information posted on the City Website includes hypertext links to information created and maintained by other public and/or private organizations. Hayward provides these links solely for the information and convenience of users of the City Website. When users select a link to an outside website, they are leaving the Hayward City Website and are subject to the privacy and security policies of the owners/sponsors of the external website.

The City of Hayward:
  • does not control content or guarantee the accuracy, relevance, timeliness or completeness of information contained on a linked website;
  • does not endorse or recommend any third party web site, product, or services, unless otherwise noted;
  • does not authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website;
  • is not responsible for transmissions that users receive from linked websites.

Website Privacy

Personal information that is provided by the user will not be given, sold, disclosed or transferred to a third party without the expressed consent of the user, unless the information is subject to disclosure under federal or state law or unless the City is directed to do so as result of a court order.

Information that is generally available under the California Public Records Act and/or federal law may be posted for electronic access through the City Website.

Many non-city sites, linked to the City Website, may or may not be subject to the Public Records Act, and may or may not be subject to other sections of the California Code or federal law. Therefore, visitors to such sites are advised to check the privacy statements of such sites and to be cautious about providing personally identifiable information without a clear understanding of how the information will be used.

Website Security

The City is committed to protecting the security of personally identifiable information that is either available from or collected by the City Website and has taken reasonable precautions to protect such information from loss, misuse, or alteration.

Liability Disclaimer

The City is neither responsible nor liable for any delays, inaccuracies, errors or omissions arising out of your use of the City Website or with respect to the material contained on the Website, including without limitation, any material posted on the Website nor for any viruses or other contamination of your system. The City Website and all materials contained on it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitations, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The City is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the Website and/or the materials contained on the Website whether the materials contained on the Website are provided by the City or a third party. The City is neither responsible nor liable for any viruses or other contamination of your system.

Legal Notice

Information provided to the City of Hayward through its Website, through email, or through other messaging systems does not constitute legal notice to the City.

Unauthorized Use

All material on the City of Hayward Website (content, logos, graphics, and images) is property of the City and no person or entity may duplicate, upload, republish, modify, transmit, post or distribute or mirror the City's information on a non-City server without the expressed written permission to do so from the City.


The City will comply with accepted disability access design standards to ensure that people with disabilities can easily access City information.


The following policy shall govern all posts and comments by both City Social Media site administrators and public visitors to City Social Media sites:

Privacy Policy & Disclaimer

Any individual accessing, browsing and using a City of Hayward social media site – whether as a visitor or an administrator – unequivocally accepts the social media policies (hereafter “Policies”) set forth in this document. These terms and conditions apply only to the Social Media sites (defined here as third party hosted online platforms that facilitate social interaction and dialogue, such as Facebook, Twitter and YouTube) that are managed by the City of Hayward.

The City maintains the right to modify these Policies without notice. Any modification is effective immediately upon posting the modification on the Social Media Policy page unless otherwise stated. Continued use of a City of Hayward Social Media site following the posting of any modification signifies acceptance of such modification.

All users of a City of Hayward Social Media site are also subject to the site’s own Privacy Policy. The City of Hayward has no control over a third party site’s privacy policy or their modifications to it. The City of Hayward also has no control over content, commercial advertisements or other postings produced by the Social Media site that appear on the City of Hayward Social Media site as part of the site’s environment.

The City of Hayward operates and maintains its Social Media sites as a public service to provide information about City programs, services, projects, issues, events and activities. The City of Hayward assumes no liability for any inaccuracies these Social Media sites may contain and does not guarantee that the Social Media sites will be uninterrupted, permanent or error‐free.

Posting & Commenting Policy

Although posts and comments are encouraged on the City of Hayward Social Media sites that allow posts, these sites are limited public forums and are moderated by City staff. All posted content (comments, photos, links, etc.) must be related to discussion of City programs, services, projects, issues, events and activities.

The following are prohibited on City of Hayward Social Media sites:
  • Comments not topically related to City programs, services, projects, issues, events and activities, or the particular post being commented upon
  • Posts and comments that promote or advertise commercial services, entities or products except as stipulated in City marketing plans and determined by the City to be essential to economic development
  • Political statements, including comments that endorse or oppose political candidates or ballot propositions
  • Religious statements, including comments that endorse or oppose any type of religious opinions or activities
  • Posts and comments that promote, foster or perpetuate discrimination on the basis of race, creed, color, age, religion, gender, gender identity, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation
  • Posts and comments that include vulgar, offensive, threatening or harassing language, personal attacks or unsupported accusations
  • Obscene or sexual content or links to obscene or sexual content illegal activity or encouragement of illegal activity
  • Information that may tend to compromise the safety or security of the public or public systems.
  • Content that violates a legal ownership interest of any other party
The City of Hayward reserves the right to remove posted content that does not comply with these Policies. All posts and comments uploaded to City of Hayward Social Media sites that allow posts will be periodically reviewed. All posts and comments are public records subject to public disclosure under the Public Records Act and Proposition 59.

Communications made through City of Hayward Social Media sites in no way constitute a legal or official notice or comment to the City of Hayward. To comment about a specific City project or program, please contact the appropriate department.

Links & Embedded Content

Links to other Social Media and/or External Websites Provided on City Social Media Sites
The City of Hayward may provide links to other websites or Social Media profiles as a resource to visitors. Once visitors click on these links and leave the City’s official page, the policies articulated here no longer apply. Furthermore, visitors who choose to follow these links to external sites or Social Media profiles should be advised that the City is not responsible for the content that appears on these pages.

The City of Hayward reserves the right to delete links posted by visitors to its Social Media sites if they are deemed to violate the policies set forth in this document.

Links By Other Entities To City Social Media Sites
Advance permission to link to City of Hayward Social Media sites is unnecessary. Entities and individuals linking to official City of Hayward Social Media sites may not in any way suggest a relationship or affiliation with the City, or that the City endorses, sponsors or recommends their products, opinions or site content.

Embedded Content From City Social Media Sites On Other Sites
Content embedded from any City of Hayward Social Media site shall not be misrepresented in any way, although advance permission for use is unnecessary. The use of content embedded from City of Hayward Social Media sites on a third-party site may not in any way imply the City of Hayward’s endorsement, support, sponsorship or approval of that site.

Copyright Policy

Material made available via official City of Hayward Social Media sites is the property of the City of Hayward and intended for informational purposes only. Any re-use, transmission, duplication or distribution of any material found on an official City of Hayward Social Media site must be clearly attributed to the City of Hayward. Commercial uses of copyrighted material found on City of Hayward Social Media sites is prohibited without the express written consent of the City of Hayward. Use of the City rosette and tagline (“Heart of the Bay”) are trademarked and copyrighted and may not be used for any non-governmental purpose.

Contact Us

If you have any questions or concerns about the City of Hayward Social Media Policy or its implementation, or if you find incorrect information or are interested in seeking permissions that fall outside of the guidelines above, please contact us at

Printable Document PRINTABLE VERSION

I. Introduction

The Collection Development Statement of the Hayward Public Library has been written to set a policy and a plan for a systematic approach to the acquisition of material and collection maintenance which supports the mission and goals of the Hayward Public Library.

II. Collection Development Policy

The Hayward Public Library is committed to providing collections, resources, and services that meet the cultural, informational, recreational, and educational needs of Hayward’s diverse, multicultural community and all users of the Library. The collection will be broadly based and diverse to support the Mission Statement of the Library. (Appendix)

The Library will strive to provide a balance of viewpoints on subjects in the collection.

The library will strive to provide materials for the diverse cultures represented in Hayward and to provide materials in the major languages represented in the city to the extent that resources permit.

In keeping with the American Library Association’s Library Bill of Rights and Its Freedom to Read and Freedom To View statements, the Library provides free and equal access to the entire range of library resources and formats, including audiovisual materials. These rights extend to all users of the library including minors.

The City Council, as governing body for the City of Hayward and the Hayward Public Library, has adopted the Collection Development Policy of the Hayward Public Library and as part of this Policy, has adopted the aforementioned statements and the following interpretations of the Library Bill of Rights:

Evaluating Library Collections; Expurgation of Library Materials; Challenged Materials; Labels & Rating Systems; Diversity in Collection Development; Free Access to Libraries for Minors; and Restricted Access to Library Materials

Selection responsibility ultimately rests with the Library Director, who works within the framework of policies recommended by the Library Commission. Actual selection is assigned to librarians responsible for individual subject areas. The Supervising Librarians oversee the selection process.


Selection Guidelines

The criteria for evaluation of materials includes timeliness, usefulness, popular demand, literary or artistic merit, permanent value, the need for and availability of information or materials in the subject area, authoritativeness, and cost. Selections are made to build and maintain a balanced collection, and include a variety of viewpoints and opinions to meet community needs.

The selection of any material for the collection of the Library does not constitute endorsement of its contents. Decisions are made solely on the merits of the work in relation to the building of the collection; the provision of more that a single viewpoint; and to serve the interests of customers. Emphasis will be on popular and educational support materials. Educational materials selected are supplemental to elementary and secondary educational requirements and support post secondary programs only insofar as there is interest and need for the materials in the general population. The Library does not directly attempt to meet curriculum needs of educational programs.

Gifts and Suggestions

The library accepts gifts of library materials with the understanding that the same selection guidelines are applied to gifts as are applied to materials purchased by the Library. Cost of cataloging and processing each item is a factor in deciding whether to add each item. The Library reserves the right to make final disposition of all gifts received. Most are donated to the Friends of the Library for inclusion in their book sales. Gift materials not added to the collection cannot be returned to the donor. Monetary gifts are gladly accepted. Discussion between staff and donor can determine topic or title(s) of interest, with agreement being reached by all parties involved. Commemorative bookplates are available for placement in materials.

Suggestions for purchase by library customers are welcomed and given every consideration. A suggested title may be purchased if it meets the selection standards of the library.

Library Collections

The collections of the Hayward Public Library will include, but are not limited to, books, periodicals, documents, audiocassettes, compact discs, videocassettes, DVDs and electronic resources. In addition, the library provides open access to the Internet.

Multiple Copies

The Library buys multiple copies of high-demand, popular items such as “best sellers” to improve service and limit waiting by customers for titles of current interest.

New Reader

In keeping with the goals of the Mission Statement, the Library is committed to providing language texts and easy-to-understand materials for adults with limited reading or English skills. Purchase of these materials is done in cooperation with our Literacy Specialists.


Collection maintenance and evaluation is important to ensure the materials in the Library are balanced and responsive to community needs. The Library strives to maintain an up-to-date, useful collection. Statistical tools such as circulation reports and client surveys will help librarians to determine how the collection is being used, and community demographic information will be used to help keep abreast of changing community needs.

During the process of evaluation, the librarian will have the opportunity to identify subjects where materials are needed, missing titles that should be replaced, older editions of titles which should be updated, and subjects, authors, and titles that are no longer in demand in the community.

Titles and items are withdrawn from the collection through periodic, systematic review by librarians. Materials may be withdrawn because they are worn, obsolete, or seldom used, or superseded by a newer edition or better work on the subject. Items that have been lost or physically damaged are also withdrawn.


The Hayward Public Library
Mission Statement

The Hayward Public Library promotes and celebrates the diverse cultural heritage of the community in all of its services and programs. The Hayward Library is committed to providing materials and services that support each individual’s right to know and that encourage the development of a lifelong interest in reading and learning. The Hayward Library is a popular materials and reference center, actively promoting use of its diverse collection through the assistance of trained and helpful staff. The Hayward Library serves as an advocate and resource for new readers of all ages.

Printable Document PRINTABLE VERSION


Customers using the Internet must agree to and abide by the Internet Use Policy and Rules below:

Hayward Public Library offers free and open access to the Internet in accordance with its mission of providing public access to information of all types in a wide range of formats and the American Library Association's Library Bill of Rights.

While the Library strives to offer sites that provide current and accurate information, the changing nature of this medium means the Library cannot guarantee the accuracy of information gained through the World Wide Web. Users are responsible for determining that the information they access is acceptable, reliable and suitable to their needs. The Library does not monitor and has no control over the information accessed through the Internet and assumes no responsibility for its content. The Library neither restricts access to materials found on the Internet nor protects users from materials or information they may find offensive.

Library customers are warned that the Internet is not a secure medium and that privacy of e-mail and other communications is not guaranteed. The Library assumes no responsibility and shall have no liability for any direct, indirect or consequential damages arising from the use of information found on the Internet, any communications sent through the Library's Internet computers, or any data loss or damage to personal disks, CDs or other storage devices.

Parents or legal guardians must assume responsibility for deciding what library resources are appropriate for their own children. It is both the right and the responsibility of parents and legal guardians to guide their own children’s usage of library resources in accordance with individual family beliefs. The Library does not provide this monitoring or supervision.

Library staff is available to assist in accessing the Internet and software on library computers, to offer searching suggestions and to answer questions. Staff cannot provide in-depth individual assistance. The library does offer classes which teach basic computer and Internet skills.

All Library customers accessing the Internet in the Library are expected to use this resource in a responsible and ethical manner, consistent with the educational, informational and recreational purposes for which it is provided. Library customers are also expected to abide by the Rules of Conduct that govern public behavior in the Library and the Rules and Procedures established for public use of the Internet. Library customers are asked to respect the privacy of Internet users and to refrain from intentionally observing other customer's use of the Internet.
    Library customers using the Internet may not:

  • Use the Library's Internet terminals for unauthorized, illegal or unethical purposes.
  • Modify or gain access to files, passwords or data belonging to the Library or others.
  • Make any attempt to alter, damage and/or destroy computer hardware or software.
  • Make unauthorized entry into other networks and systems.
  • Violate the privacy of others, harass other users, or send harassing or threatening messages.
  • Use the Internet terminals in the Library to view or disseminate illegal images.
  • Make unauthorized copies of copyrighted or licensed software or data.
    To maximize Computer availability, and to insure fair accessibility for all, please follow these procedures and rules. Repeated failure to follow the rules will result in suspension of computer privileges.

  1. Computers are available from the time the library opens until 5 minutes before closing.
    • 11:00-7:55 Monday, Tuesday and Wednesday
    • 10:00-4:55 Thursday, Friday, and Saturday
  2. You must log on with your valid library card number and your PIN to use most library computers. This does not apply to the Library catalogs or library card application/online payment stations.
  3. You may not use someone else’s library card for computer use.
  4. Time Limit on each computer station:
    • 60 Minute Internet – 60 minutes per day
    • Word processing/Databases/Microsoft Office - 2 hours per day
  5. You will be automatically logged off when the time limit is reached. If you finish your session early, please log out.
  6. Printing is available for 10 cents per page using a Pinnacle print card.
  7. Customers may save files on diskettes, CD-Rs, or flash drives. (Diskettes are available for purchase at the Circulation Desk for $1.00 per diskette. CD-Rs are available for $1.50. Flash drives are available for $10.00).
  8. Headphones are not provided by the library. Customers may bring their own headphones. Earbuds are available for purchase for $5.00.
  9. Library staff at the Tech Lab Desk can often help with basic computer use and some information on the Internet; however, staff does not provide instruction on how to use the software.
  10. Library customers are advised, as with all library materials, to exercise judgment and discrimination when evaluating the usefulness and reliability of material found on the Internet.
  11. The Hayward Public Library does not monitor information accessed over the Internet and cannot guarantee the validity or accuracy of information found on the Internet.
  12. You may not use your own software programs on the library computers. This will help prevent computer viruses that are common on public computers.
  13. Misuse of the computer or Internet access will result in loss of your Computer privileges. Any illegal activity involving the Library’s computers will be subject to prosecution by the appropriate authorities.

Updated 7/08/09

Printable Document PRINTABLE VERSION

I. Statement of Policy

The mission of Hayward Public Library is to provide equal opportunity in education and lifelong learning to every member of the Hayward community. To achieve its mission, the Library provides a wide array of resources, services, and community learning spaces to the general public. Library resources are intended to be equally available to all, for the enrichment and enjoyment of all. Because the Library is a public resource that is shared by the entire community, this Customer Conduct Policy is hereby established to govern the use of Library resources by members of the public, and to set standards of behavior and conduct that support equal access, use and enjoyment of the Library by all.

II. Guiding Principles
  1. Behavior or conduct that interferes with anyone else’s ability or right to use or benefit from Library resources or public spaces is detrimental to equal access and is not allowed.
  2. Behavior or conduct that results in or could cause damage or loss of Library materials, equipment, furniture, buildings or other property is detrimental to shared resources and is not allowed.
  3. Behavior or conduct that interferes with the duties and responsibilities of Library staff or volunteers is detrimental to the functioning of the Library and is not allowed.
  4. Illegal or harmful activity is forbidden at all times, and will be reported to law enforcement immediately.
III. Code of Conduct

All visitors to the Hayward Public Library have the right to:
  • A safe and welcoming Library environment;
  • Confidential access to Library materials and services;
  • Privacy of their Library records;
  • Free use of the Library for its intended purpose as a shared community resource.
Library rules of conduct include, but are not limited to, the following:

1. Safe and legal use of the Library is welcomed and encouraged. All illegal or harmful activity will be reported to law enforcement immediately, including but not limited to:
a) Possession or use of drugs or alcohol;
b) Public intoxication;
c) Lewd or lascivious behaviors;
d) Viewing or displaying inappropriate or illegal material in the Library;
e) Harassment, threats, or intimidation of Library users, staff, or volunteers;
f) Possession of weapons in or around the Library;
g) Abuse or vandalism of public property including Library facilities, equipment, and materials.
h) Unauthorized removal (theft) of Library materials. State law permits library staff to search purses, bags, parcels, briefcases, and other packages to prevent the theft of books and library materials, and authorizes the detention for a reasonable period of any person using these facilities who is suspected of committing library theft (California Penal Code section 490.5);
i) Smoking in or around the Library, including the surrounding public parks and sidewalks;
j) Any activity that results in or could cause injury or harm to oneself or others.
2. Appropriate uses of Library furniture, equipment, and public spaces are welcomed. The following inappropriate uses are a violation of the Customer Conduct Policy and will not be tolerated:
a) Personal items, packages, or luggage may not be left unattended in the library for any length of time. Library staff is not responsible for lost or stolen property.
b) Restrooms in the Children’s Library are reserved for children and accompanying adults only.
c) Adults visiting the Children’s Library must be accompanied by children or using children’s materials.
d) Aisles and passageways may not be blocked in any way that would prohibit free flow of pedestrians or people with disabilities.
e) Wheeled devices with or without power are not allowed in the Library (for example, bicycles, skateboards, roller skates, scooters, grocery carts, wheeled luggage, etc.), except wheelchairs or walkers that are actively being used to assist persons with disabilities, and strollers that are actively being used to transport children or infants.
f) Animals are not allowed in the Library, except service animals recognized under Titles II and III of the Americans with Disabilities Act (ADA).
g) Soliciting, panhandling, petitioning, and gambling are prohibited at all times in and around the Library.
h) Sleeping in or around the Library is prohibited.
i) Restrooms may not be used for bathing, laundering, loitering, sexual activity, drug use, nor any other unintended use. Illegal activity of any kind will be reported to law enforcement.
3. Behaviors that contribute to the normal functioning of the Library are welcomed. The following behaviors interfere with others’ ability to use or benefit from Library resources and public spaces, and are not allowed:
a) Eating is not allowed. Covered drinks are allowed except at Library computers.
b) Children may not be left unattended in the Library for any length of time. Library staff are not able to supervise or monitor children. Parents or guardians are responsible for the supervision and behavior of their children in the Library at all times.
c) Loud sounds that constitute a nuisance to others are prohibited. Please use headphones when listening to audio on electronic devices.
d) Strong or pervasive odors that constitute a nuisance to others are not permitted.
e) Unacceptable or inappropriate use of furniture or building facilities which may cause damage or excessive wear to Library property, or which could prevent others from accessing library services, are not permitted (for example, lying down, putting feet on chairs or tables, standing or leaning on furniture, bringing an excessive amount of belongings or large items into the Library, etc.)
f) Adequate clothing must be worn at all times, including top, bottom and shoes.
g) Loud or offensive language directed toward staff or other library users is not allowed.
h) Disruptive and dangerous activities including running, horseplay, and throwing objects are prohibited.
i) Using another person’s library card or card number to log in to library computers is prohibited.
j) Use of library computers is subject to the City of Hayward Website and Computer Use policies, available ONLINE
IV. Enforcement

Library users who engage in conduct or behavior that violates this Policy will be issued a warning or asked to leave the premises. At the discretion of the Library Director, repeated or serious violations of this Policy may result in the suspension of Library visiting privileges for an extended time period. Any and all illegal activity is immediately reported to law enforcement.

Ratified by the City of Hayward Library Commission, December 2012

Printable Document ESG-HMIS Privacy Policy